call center representative

call center representative Gardena, CA

Northrop Grumman Federal Credit Union
Full Time Gardena, CA 107187 - 71458 USD ANNUAL Today
Job description

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams—and it all starts with our employees.

Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team!

Summary of Primary Functions

Responsible for daily management of Call Center operations to ensure operational compliance, sales and efficiency as per NGFCU guidelines. Responsible for training, motivation, and direction of assigned Call Center staff. Manage staff performance through regular coaching sessions, formal corrective action and annual reviews. Review, analyze and share staff’s productivity, transaction volume, accuracy, and general job performance on a regular basis. Positively demonstrate leadership and teamwork by proactively assisting colleagues when needed as well as actively participating and contributing during meetings. Maintain and sets a high standard of member service in an effort to provide exemplary member service.

Position Requirements

Qualified candidates must have a Bachelor’s Degree and/or completion of a CU management program or equivalent experience. Minimum of 5 years of call center experience, preferably with a credit union or financial institution.

This position is a member of the Management Team and requires a results oriented leader who works well independently, and in a collaborative environment. The successful candidate must have strong leadership and team-building skills, strong written and verbal communication skills and proven problem-solving and analytic capabilities in a credit union environment. The successful candidate will have exemplary service skills, the ability to lead by example, and must possess a strong level of expertise in Microsoft Office and Outlook.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

call center representative
Northrop Grumman Federal Credit Union

www.ngfcu.us
Gardena, CA
$25 to $100 million (USD)
51 to 200 Employees
Nonprofit Organization
Banking & Lending
1946
Related Jobs

All Related Listed jobs

sales analyst
Select Motorhomes Ltd Newton Abbot, England 20000 - GBP ANNUAL Today

Sales Advisor

Select Motorhomes Ltd is looking for a Sales Advisor to join our team in Newton Abbot.

The ideal...

Office Manager/ HR Generalist
IDA Recruitment Ltd London, England 45000 - 50000 GBP ANNUAL Today

Raising all sales invoices for membership, conferences and publications. Managing the Companies House details, dealing with filing and making sure the records

Warehouse Operative - Nights
DPD Group UK Newcastle upon Tyne, England 10.08 - 12.57 GBP HOURLY Today

As a warehouse operative you will find that no two days are the same, with all the tools required to do the job, you will be required to unload, scan, sort and

teacher
Perth and Kinross Council Perth, Scotland 47565 - 31584 GBP ANNUAL Today

LOCATION:

Perth High School Oakbank Road Perth, PH1 1HB

SALARY:

£31,584 - £47,565 per...

barista
Costa Coffee Maidstone, England 12.229807692307693 - 11.229807692307693 GBP HOURLY Today

Team Leader (Barista Maestro)

Here at Costa Coffee, we want to inspire the world to love great coffee. Were all about embracing passion,...