call center representative Remote
Bread Financial
Full Time
Remote
10.56 - 12.04 USD Today
Job description
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Job Summary
The IT Command Center, Lead is the subject matter expert and responsible for managing and monitoring Bread Financials IT infrastructure. This role will spend a majority of their time working in the IT Command Center focused on incident management and remediation. This candidate should be a continuous learner, adaptable and a critical thinker.Job Description
Essential Job Functions:
IT Analyzation - Analyze, diagnose, and resolve IT incidents proactively and escalate issues to technical support groups as appropriate. Analyze system errors and take corrective action. Analyze and manipulate processing schedules in accordance to established procedures and service level expectations.
Communications and Collaboration - Collaborate with IT Team in developing solutions to known problems to ensure the availability of production systems. Communicate general, technical and operational policies, procedures and best practices. Respond to complex problems escalated by leadership. Provide clear and concise executive level communication and updates on status, issues and risks.
Process Management - Manage production systems to ensure efficient and effective processing. Perform testing as required, to confirm network availability and resiliency. Identify risks, and communicate and mitigate them utilizing the Incident and Problem Management processes.
Leadership and Coaching - Plan and execute staffing projections, associate development plans, mentoring and guidance for all front-line associates. Document progress and adherence and provide course-correcting action as appropriate. Be a SME for training less experienced IT Command Center Analysts. Demonstrate the sense of urgency and commitment required for the success of a 24/7 operation and participate in the teams on-call rotation to provide 24/7 support. Represent the IT Command Center on critical or enterprise-wide environment issues and be a driver during crisis management situations.
Reports To:
IT Command Center Manager, Monitoring and Incident Manager
Direct Reports:
1-7 direct reports
Working Conditions/ Physical Requirements:
- This role is shift based (1st, 2nd, 3rd) and shift could vary depending on the need of the business.
- Normal office environment.
- Some travel may be required.
Minimum Qualifications:
- High school diploma or GED.
- 4+ years of experience working in a network operations center, SOC, or other operations center environment.
- 4+ years of experience leading a team of people in a work setting.
- Experience working in ServiceNow.
- Experience working with Splunk.
Preferred Qualifications:
- Bachelor’s degree in information systems, information technology, computer science or related field of study.
- ITILv4 Foundations Certification.
- CCNA Certification or similar.
Knowledge, Skills and Abilities:
- Strong understanding of ITIL processes and experience with Azure.
- Knowledge of scripting languages (Python, PowerShell etc.).
- Experience working with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.
- Experience with Microsoft Office suite of products.
- Strong organizational, problem-solving skills and verbal, written and interpersonal communication skills.
- Ability to organize and prioritize work schedules on a short-term and long-term basis.
- Ability to work with little to no supervision in a high-pressure situation and be able to multitask effectively.
Typical Starting Range:
$86,100.00 - $156,000.00Full Salary Range for position:
California:$98,800.00 - $195,000.00Colorado:$86,100.00 - $163,900.00New York:$94,700.00 - $195,000.00Washington:$90,400.00 - $179,100.00The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.
Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates receive 80 hours of Paid Sick and Safety Time per calendar year at the beginning of each year and is prorated in the associate’s first year of employment.
Hired associates will be able to elect to purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.
Click
here
for more Benefits information.About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded Bread Cashback American Express® Credit Card and Bread Savings products.
Headquartered in Columbus, Ohio, Bread Financial is powered by its 7,500+ global associates and is committed to sustainable business practices.
- Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in E-Verify.
- The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at .
Job Family:
Information TechnologyJob Type:
RegularAbout Bread Financial
CEO: Ralph Andretta
Revenue: $1 to $5 million (USD)
Size: 5001 to 10000 Employees
Type: Company - Public
Website: https://careers.breadfinancial.com/us/en
Year Founded: 1996
Bread Financial
https://careers.breadfinancial.com/us/en
Columbus, OH
Ralph Andretta
$1 to $5 million (USD)
5001 to 10000 Employees
Company - Public
Banking & Lending
1996
