Senior Assistant, HR Helpdesk, 12 month FTC or Secondment Cardiff, Wales
Job description
Connect to your Industry
This is a fantastic opportunity if you are looking to start your HR career or take that next step on your HR journey. Working as a HR generalist you will be advising our UK and Swiss employees on a wide variety of company policies and processes. The successful candidate will enjoy working in a diverse business with an inclusive team culture where people are recognised for their contribution and encouraged to suggest changes that can improve our customer experience.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
- Be the first point of contact for our customer queries via phone and email providing high quality advice and guidance.
- Provide a client focused experience through the timely and accurate management of administrative processes, such as (but not limited to): Reward and payroll, onboarding processes, maternity/paternity/adoption, flexible working and other general administration processes.
- Ensure all system related actions are completed accurately and in time for payroll.
- Contribute to wider projects and initiatives within HR Services as required.
Connect to your skills and professional experience
Essential:
- The ability to demonstrate excellent customer service skills
General helpdesk/call centre experience - Experience of working in an administrative role
- Has attention to detail and a high level of organisational skills
- The ability to multitask across a range of processes and procedures, prioritising your workload according to individual deadlines
- Experience of Word, Excel and Outlook
- Uses initiative to investigate queries and propose suitable solutions
- Enjoy working in a busy, fast paced team environment
Desirable:
- HR experience is desirable
- Knowledge of SAP or similar HR systems is desirable
Connect to your service line - Enabling Functions
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
‘’Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”
- Lisa, Enabling Functions
Connect to your agile working options
Location: The home office of this role is Cardiff.
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
Discover more about our locations.
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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