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Job description

ATD Technology LLC (ATD) is a certified minority and woman-owned business that creates opportunities to match qualified individuals with client programs while meeting all parties’ financial, technical, and career goals. We are currently working with New York City Health & Hospitals, one of our largest clients in the healthcare sector. If you're looking for a wonderful opportunity and professional progress, feel free to get in touch with us, and we will be pleased to help you along the way.

Duties:

• Schedule appointments, reminder calls to patients.
• Book and reschedule clinic appointments.
• Answer customer inquiries regarding their clinic appointments.
• Must answer phones, utilize in house and pagers, make overhead announcements.
• Other assignment as necessary.
• Extensive phone experience and computer literate.

Professional Competencies:

• Ability to prioritize multiple projects and work well under pressure due to volume and urgent nature of inquiries
• Strong Functional/Technical skills
• Plans, prioritizes, and organizes work effectively to produce measurable results
• Strong research, communication, and problem-solving skills
• Ability to deal with demanding customers and escalations
• Excellent written/oral communication

Skills: 1 year experience and Bilingual (facility specific).

Education: High School Diploma /GED.

Schedule Notes:

onsite either @ Bellevue, Lincoln, Elmhurst, Jacobi or Metropolitan.

Department Preferences:

• Bachelor's Degree
• 1+ years of related customer service/payroll experience
• Knowledge/experience in customer service delivery
• Strong technology and computer skills
• Proven experience in providing excellent service to customers
• Payroll experience

Minimum Degree Required: Completed High School

Department: CORPORATE PAYROLL OPERATION

Hours Per Day: 8.00

Hours Per Week: 40.00

Days Per Week: 5.00

Job Types: Contract, Temporary

Salary: $13.20 - $30.72 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to commute/relocate:

• New York, NY 10004: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)
• Hospital /Health care: 2 years (Required)
• Payroll: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person