call center representative New York, NY
Job description
ATD Technology LLC (ATD) is a certified minority and woman-owned business that creates opportunities to match qualified individuals with client programs while meeting all parties’ financial, technical, and career goals. We are currently working with New York City Health & Hospitals, one of our largest clients in the healthcare sector. If you're looking for a wonderful opportunity and professional progress, feel free to get in touch with us, and we will be pleased to help you along the way.
Duties:
- Schedule appointments, reminder calls to patients.
- Book and reschedule clinic appointments.
- Answer customer inquiries regarding their clinic appointments.
- Must answer phones, utilize in house and pagers, make overhead announcements.
- Other assignment as necessary.
- Extensive phone experience and computer literate.
Professional Competencies:
- Ability to prioritize multiple projects and work well under pressure due to volume and urgent nature of inquiries
- Strong Functional/Technical skills
- Plans, prioritizes, and organizes work effectively to produce measurable results
- Strong research, communication, and problem-solving skills
- Ability to deal with demanding customers and escalations
- Excellent written/oral communication
Skills: 1 year experience and Bilingual (facility specific).
Education: High School Diploma /GED.
Schedule Notes:
onsite either @ Bellevue, Lincoln, Elmhurst, Jacobi or Metropolitan.
Department Preferences:
- Bachelor's Degree
- 1+ years of related customer service/payroll experience
- Knowledge/experience in customer service delivery
- Strong technology and computer skills
- Proven experience in providing excellent service to customers
- Payroll experience
Minimum Degree Required: Completed High School
Department: CORPORATE PAYROLL OPERATION
Hours Per Day: 8.00
Hours Per Week: 40.00
Days Per Week: 5.00
Job Types: Contract, Temporary
Salary: $13.20 - $30.72 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Ability to commute/relocate:
- New York, NY 10004: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 2 years (Required)
- Hospital /Health care: 2 years (Required)
- Payroll: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
