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Job description

We are in search of a Call Center Representative who can act as the primary contact between our company and its existing and potential clients. The ideal candidate should be able to take responsibility for addressing customer issues, inquiries, and complaints while ensuring that customer satisfaction remains at the forefront of all actions and decisions.

Responsibilities for Call Centre Agent

• Handle inbound and outbound calls efficiently
• Adhere to communication scripts when dealing with different subjects
• Understand customers’ requirements, clarify details, investigate each issue and offer solutions or alternatives
• Capitalise on opportunities to sell additional products
• Establish strong relationships and interact with customers by going the extra mile
• Maintain comprehensive records of all conversations in our call centre database
• Regularly attend seminars to improve knowledge and performance levels
• Meet personal/team qualitative and quantitative goals

Requirements and Skills for Call Centre Agent

• Previous experience in a customer support position
• Track record of exceeding quotas
• Strong phone and verbal communication skills with active listening abilities
• Familiarity with CRM systems and practices
• Customer focus and ability to adapt to different personality types
• Ability to multitask, prioritise, and manage time effectively
• High school diploma or equivalent.

Job Type: Full-time

Salary: £21,467.03-£23,844.76 per year

Benefits:

• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Leeds: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location