Call Answering Agent - Virtual Receptionist (Evenings)

Call Answering Agent - Virtual Receptionist (Evenings) Sunderland, North East England, England

Pebbletree Limited
Full Time Sunderland, North East England, England 21000 GBP ANNUAL Today
Job description

We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running.

We are looking for a candidate confident in taking calls in a busy call centre environment with an excellent telephone manner and the ability to multitask under pressure. As the messages we send to our clients must be professional, the candidate will also need exceptional grammar and punctuation skills to ensure messages are clear and to the point. A first-rate working knowledge of the Microsoft Office Suite is a must and previous experience of working within a call centre is essential.

Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly and efficiently on the phone. We don’t follow scripts which can mean having to think on your feet, we also don’t work to targets but do expect a high level of customer service and efficiency.

This role will be completely remote working as we are trialling extending our opening hours. You should also have fast broadband internet to work from home.

Just some of the benefits we offer:

- 25 days’ holiday per year plus Bank Holidays increasing with service
- Modern, welcoming and friendly working environment
- Private healthcare and cash plan
- Free gym membership at PureGym near our office
- Pension scheme
- Regular company outings, paid for entirely by the company, including the annual Summer and Christmas parties
- Support for continual personal development

This is a full time 40 hours per week position for which we offer a rate of £10.10 per hour. The working hours are 1.30pm to 10.00pm Monday to Friday with some bank holiday working required. This is a temporary position at first but has excellent potential to become permanent.

Job Type: Full-time

Salary: From £21,000.00 per year

Benefits:

  • Company pension
  • Gym membership
  • On-site parking
  • Private medical insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Sunderland: reliably commute or plan to relocate before starting work (required)

Experience:

  • call centre: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Hybrid remote in SUNDERLAND

Reference ID: VREveNov22

Call Answering Agent - Virtual Receptionist (Evenings)
Pebbletree Limited

Related Jobs

All Related Listed jobs

JD Sports - Sales Assistant Part Time - Stockport ( Merseyway Shopping Centre )
JD Sports Stockport, England Today

Ensure that customers receive the best possible service every time that they enter a JD store. You will assist in maximising store profitability by exceeding

Permanent Security Officer
First Response Group Ltd Wembley Today

We are recruiting Permanent Security Officers at an iconic national venue in London to join our permanent team protecting the integrity of the building and the venue's assets!Our commitment to...

customer relations
Restream Austin, TX 51394 - 37227 USD ANNUAL Today

We’re looking for a Support Specialist to join the journey as we enable millions of people around the world to reach, engage, and...

Operational Procurement Warehouse and Distribution Assistant
University Hospitals of North Midlands NHS Trust Stoke-on-Trent, England 22383 GBP ANNUAL Today

The successful candidate will be responsible for the receipting of stock, picking of stock against pre-determined processes, distribution, knowledge and

Project Administrator
Capita Manchester, England 22000 GBP ANNUAL Today

The role will include investigation into customers old policies, data inputting, handling enquiries and other administrative duties.