Cafe Supervisor Beccles, England
Job description
Job Title: Café Supervisor (seasonal)
Employer: Beccles Lido Limited (BLL), Beccles Lido Trading (BLT)
Location: Beccles Lido
Remote working role: No – location based only
Age Restriction: 18+ on date of contract commencement
Level/Salary Range: £10.62 per hour
Hours: Variable, based on needs of the service. Hours will include daytime weekday and weekend working
Contract: Zero Hours
Reporting: Role reports to General Manager and liaises closely with Duty Managers
Job Description
Objective of role
- To maintain cafe standards
- Produce and serve well prepared food
- Provide first class customer service
- Carry out stock management and ordering
- To hold excellent communication and public relation skills.
- To complete and supervise and kitchen cleaning to a 5* standard.
- To manage Retail Assistants and assist their professional development
- Grow personally and professionally as part of the lido business.
Responsibilities
- To prepare and serve food from the kitchen, with assistance
- To prepare and serve hot drinks from the kitchen, with assistance
- To manage stock levels of all items and ensure staff are correctly stock rotating
- Ensure merchandise and food items are displayed and restocked
- To order stock for the kiosk and kitchen from our selected suppliers
- To ensure the kitchen is kept clean and cleaning procedures are followed and documented
- To update and inform staff of allergy advice for all food items.
- Own and update the cafe manual and train new staff
- Continually develop an understanding of the company’s culture, products and ethics reflect this in everyday performance
- Take responsibility for personal development and actively seek opportunities for improvement
- Other duties as deemed necessary or as required.
Person Specification
Qualifications:
- Maths & English GCSE A-C (or working towards) Essential
- Training Food Safety and Hygiene (Catering) Level 2 [Minimum] Essential
- Allergy Awareness training Desirable
Experience:
- Previous experience in a kitchen or café environment Desirable
- Experience in a retail environment Desirable
- Previous face-to-face customer service experience Desirable
- Previous experience in use of EPOS system and/or tills Desirable
- Use of Microsoft Excel and Microsoft Office based systems Essential
Skills:
- Ability to initiate contact and communication Essential
- Confident, articulate, and accurate spoken English Essential
- Ability to work hard and smart Essential
- Ability to adapt to frequent change and a pressured environment Essential
- Able to work with and manage others of all ages Essential
- Trustworthy Essential
- Good problem-solving skills Essential
Attitude:
- Passionate about customer service Essential
- Highly self-motivated Essential
- Warm, friendly, and engaging personality Essential
- Strong sense of responsibility and desire to get things done properly Essential
- Co-operative and coachable Essential
- Prepared to challenge if something not right Essential
- Motivated by being a team player with a common goal Essential
Other:
- Understanding of working for a social enterprise/charity Desirable
- Able to work evenings and weekends as required, within reason Essential
- Flexible, reasonable, and diplomatic Essential
Job Types: Temporary contract, Zero hours contract
Contract length: 7 months
Salary: £10.62 per hour
Benefits:
- Company events
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Work authorisation:
- United Kingdom (preferred)
Work Location: One location
Application deadline: 06/03/2023
