Business Specialist London, England
Job description
Business Specialist – Small Business Banking Commercial Banking
Some Employers prize diversity more than others
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In Small Business Banking we have over 700 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both from the start and throughout their journeys. Our ambition is to help our clients to be financially healthy and create a stronger, more resilient and sustainable economy.
Small Business Banking is continually evolving as a digital-first bank, with a significant focus on customers’ digital adoption and inclusion. We take a customer centric approach; combining the use of technology to service everyday customer needs with a human touch when it really matters at key moments for their business.
Role Overview
At HSBC, Business Specialists proactively support our Small Business Banking customers through change and growth, focusing on their financial health. Our Business Specialists must be passionate, proactive and forward thinking to enable them to be successful within the role. Our culture promotes flexibility, collaboration, learning and wellbeing in both physical and virtual workplaces.
Our hybrid working environment enables colleagues to work flexibly across their home, office and with customers, subject to the changing requirements of individuals, customers and the business.
In this role, you will:
- Spend the majority of your time speaking to and supporting our customers. You will be required to be proactive in the delivery of solutions to meet their needs.
- Attract new customers by being the face of HSBC within the local community and by building up a strong network of Key Business Introducers
- Treat customers fairly by really getting to know and understand their business
- Be a champion for digital channels, such as the use of online and mobile banking
- Protect the bank’s assets and reputation by performing rigorous due diligence on the customer and their business
The successful candidate for this role will have:
- Experience of delivering excellent customer service
- The ability to build strong relationships with colleagues, customers and your local community
- An understanding of different business types and structures
- Excellent communication skills; both written and verbal
- Experience being a contributor to team productivity and meeting objectives
- Experience in identifying risks and the ability to make rational decisions based on relevant information
- Good time management to drive networking with potential customers, along with undertaking face to face and digital appointments to support customers’ needs
The base location for this role is XXXXXX
You’ll achieve more when you join HSBC
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
