Business Manager – Direct Business Centre Edinburgh, Scotland
Lloyds Banking Group
Full Time
Edinburgh, Scotland
26980 GBP ANNUAL Today
Job description
End Date
Salary Range
Agile Working Options
Job Description Summary
At Lloyds Banking Group we're driven by a clear purpose to Help Britain prosper.And together we can make it possible...
Job Description
Key Details
JOB TITLE: Business Manager – Direct Business Centre
SALARY: £26,980
LOCATION(S): Teviot House, Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
START DATE: Wednesday 1st November.
About this Opportunity
Helping over a million business banking customers with their day-to-day needs has never been more important.
As a Business Manager, you’ll initially join a 5-week induction with our friendly training and development team. You’ll learn our processes and gain confidence.
We’re committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role.
As a Business Manager you’ll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.
If people are your thing, then why not join one of our friendly and supportive Direct Business Centre teams and give your career a boost.
Why Lloyds Banking Group
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll need
In this Telephony Based Role - You'll put your customers first - striving to resolve their inbound financing queries at first touch with your knowledge and rapport building skills.
You'll naturally act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible
You'll need good attention to detail and the confidence to spot and call out areas we can improve our customers' journeys and experiences.
You'll provide customers with access to all appropriate support tools and banking channels, being there to meet their needs when and how they need it.
And you'll use your skills to identify and meet all your customers stated and un-stated financial needs with fair outcomes and referring on to partners when required.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes.
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
