Business Change Manager Remote
Job description
Grade A - £50,466 (National Framework) or £55,635 (London Framework - if you are London office based or homebased and live within the boundary of the M25). There is also an additional homeworking allowance of £529 per annum for those working from home
Contracted Hours: Full time 37 hours per week
Contract Type: Fixed Term for 12 months
Closing date: Thursday 20th April at 11.59pm
This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Are you committed to helping us regulate health and social care within England?
When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.
Why this could be a great role for you….
This role is part of the Business Change team, a team committee to ensuring that the changes currently underway within the CQC as part of the Regulatory Transformation programme (RTX) are delivered in a structured, controlled, and coherent manner.
Key to the RTX programme’s delivery strategy is to ensure the readiness of the organisation to receive the changes.
Business Change Managers (BCM) are embedded in the project teams and work closely with the Project Managers, Lead Subject Matter Experts and Service Directors in delivering the projects in line with the overarching programme objectives.
Co-ordination with the project stakeholders is key to role, so establishing strong working relationships with those individuals is essential.
The BCMs conduct monthly Change Impact and Readiness Assessments, working with a standardised process to rate and score the readiness of the various teams impacted by the functional service delivery. This process identifies Risks and Issues which need to be mitigated and monitored.
The BCMs also support the identification and creation of the proposed learning needs for the new processes and systems. They also work with our Comms and Engagement team to ensure our internal and external users are aware of the changes being rolled out and the impact to them.
Ensuring the Programme Management Office is aware off the status of artefact delivery, risk assessment and current plans is an essential element of the role.
If you are looking to build skills in project management and governance, stakeholder engagement, risk oversight and team co-ordination, this could be the role for you.
What we can offer you...
Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.
We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.
We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.
What you will bring…
The role of the Business Change Manager is to ensure that all change initiatives in CQC are understood, that users are prepared to adopt the new ways of working ensuring that business processes, working practices, systems and support structures across the business are adjusted to drive tangible and non-tangible business benefits.
The role will maintain a strong focus on people and how changes impact them to ensure business risks are mitigated and the impact to people is minimised.
The purpose of the role is to ensure that specific projects meet objectives, on time and on budget by increasing colleague’s adoption of the new way of working and usage of new processes, systems and technology achieving measured improvements in business operations.
Accountabilities:
Working with the Head of Business Change support the work of the programme(s), including the scope of each project, to ensure it covers the necessary aspects required to deliver the products or services that will lead to operational benefits.
Responsible for the delivery of effective implementation of the change, which includes the promotion of business vision, and maintaining the benefits framework that links change delivery to the achievement of business benefits.
Implement business led change projects using recognised project and Business Change management principles to establish, drive and embed change.
Identifying, defining and tracking the benefits and outcomes required of the programme(s).
Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use.
Take the lead on transition management, ensuring that business as usual is maintained during the transition and the changes are effectively integrated into the business.
Optimise the timing of the release of project deliverables into business operations.
Identify and support any additional change managers, key users, and change agents in the development of appropriate change management plans for other change initiatives.
Liaise with the owners of any other relevant plans to ensure that Business Change requirements remain fully linked to and part of the overall process for managing change initiatives across CQC.
To ensure that business stability is maintained during the transition and that the changes are effectively implemented and integrated into CQC teams.
Essential Skills and Experience:
Ability to lead and manage change effectively in complex and fast-moving environments and a proven track record of delivering cultural shift.
Ability to recognise, understand and manage change resistance and a solid understanding of how people go through change and the change process.
Ability to clearly articulate messages to a variety of audiences and stakeholders, both internal and external to CQC.
Familiarity and experience with project management approaches, tools and phase of the project lifecycles.
Experience with a varied scale and type of organisational change efforts.
Detailed knowledge of the business environment and direct business experience - in particular, an understanding of the management structures, politics and culture of the organisation owning the programme.
Have effective communication skills that articulates the programme vision to staff at all levels of the organisation.
Good working knowledge of business change techniques such as business process modelling and re-engineering.
Collaborative approach to working with the ability to establish and maintain strong working relationships.
Desirable Skills and Experience:
Relevant Change Management qualification.
Relevant Project Management qualification.
For an informal discussion or further information on this role, please contact Carl Wilkinson-Savage, Business Change Programme Manager, [email protected]
We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected]
CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit https://www.cqc.org.uk/about-us/jobs/information-applicants
CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation.
Our Values
Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can
