Business Analyst (Claims) Birmingham, England
Job description
We have an exciting opportunity for a Business Analyst to join a large Retail transformation programme on a 12-month fixed term contract.
The Claims team have a vision to transform the way customers are served and so the Business Analyst will play a critical role working alongside the Programme Manager and operational managers to understand the outcomes they need and translate them into actionable and realistic requirements to support our delivery for setting up a Claims '23 Investment programme. Working alongside multidisciplinary teams, stakeholders of all levels, the Business Analyst will understand the needs of the customers’ and represent this in design documentation to support the ongoing projects for the Claims team. Working alongside multidisciplinary teams, stakeholders of all levels.
What you’ll be doing:
- Work with stakeholders to understand their objectives and key results, for consumer and business.
- Ensure that the customers’ needs are understood and represented in design documentation.
- Document current state customer experience & processes including business rules, data assets.
- Work with Product Owners to document current, transition states and aspiration states for operations using a range of methods including rich pictures, interface mock-ups, process maps, data flow diagrams.
- Work with Security, Data Protection, Conduct Risk, Data Science and Architecture to understand constraints and non-functional requirements.
- Draft Story maps, Scenarios and Features with functional and non-functional requirements & acceptance criteria ready for working with technology teams.
QUALIFICATIONS
- Proven experience of working on large scale programmes within Claims.
- Experience applying Human Centred design experience (Stanford U / British Design Council) e.g., Empathy mapping, persona development, actor mapping.
- Working in SAFE or other agile framework to support breaking work into manageable features.
- Can demonstrate experience rapidly modelling using a range of analysis techniques e.g., Rich Picture, BPMN, Service blueprints, Customer Journey maps, Entity Relationship diagrams.
- Experience working with Robotic process automation is preferable.
- Able to adapt and reprioritise quickly to ensure that any emerging risks are appropriately managed.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
WHAT WE OFFER
- Competitive annual salary of up to £55,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- Gym benefits
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £50,000.00-£55,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Birmingham
