Business Analyst London, England
Job description
About us
Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
Portfolio & Product Delivery manage the delivery of technology led change, partnering with colleagues across UCL. The team collaborate as cross functional agile teams and have core capabilities in experience, development & test, analysis, and agile delivery management. Recently, our Information Services division have gone through a technological renaissance and our ambition is to be the leading IT services group in the Higher Education sector where we are growing the team’s capability in experience/UX, agile development, security, cloud, service management and partnering. Information Services are modernising their technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
About the role
As a Business Analyst, you will explore and analyse business services and processes to develop and shape requirements into discrete ‘value add’ pieces of work. You will be working with the Agile product teams to design and develop suitable solutions and more effective ‘to-be’ service / process models to support the user community in defining their needs. You will be involved in working with a broad range of stakeholders including users, service owners and product delivery teams to support the business case, project scope definition and full project delivery Lifecyle.
Responsibilities will include:
- Providing information about targeted business services and purpose change initiatives for use in the construction of business cases.
- Explore how services or processes work currently through interviews and research, looking at current business goals, performance, operations design, organisation structure and use of technologies.
- Elicit, document, and manage business requirements.
- Document details to-be process models and scenarios (user stories, user cases) in line with agreed project deliverables.
- Maintain an operations work plan.
- Support the development of best practice ideas and promote our business analysis services.
- Attend events related to business analysis to increase your knowledge and proactively maintain networks with other professionals in the area.
Job ref: B01-03106
Closing date: 26-06-2023 (23:59 UK time)
About you
As a Business Analyst, you have previously worked on projects delivering IT enabled change, ideally within agile environments. With your strong collaboration and interpersonal skills, you’ve facilitated workshops and conducted various stakeholder interviews to extract relevant information and are able to manage your time effectively. You can clearly define and articulate business process concepts to end users and colleagues across the business and process excellent presentation skills. Additionally, you can work effectively in a collaborative team environment sharing knowledge and seeking out opportunities for continuous improvement and enhancement of the business analysis service and best practice.
You also can demonstrate experience of applying various techniques and delivering analysis outputs for education projects, including:
- Requirement’s elicitation and documentation
- Business process modelling
- Workflow / scenario / use case modelling
- Data and system analysis and documentation
- User story documentation.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
