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business analyst Stroud, England

Stroud District Council

Full Time Stroud, England 34723 - 12.04 GBP ANNUAL Today

Job description

JOB DESCRIPTION
June 2023

Designation: Business Analyst

Grade: Stroud 5

Hours: 37 hours per week

Location: Ebley Mill, Stroud

Job Purpose: To support the transformation of the Council’s service delivery as part of the Fit for the Future Programme, with a primary focus on the implementation of our customer contact vision. Taking a lead on business improvement initiatives that will put our communities at the heart of our service delivery.

Responsible to: Fit for the Future Programme Manager

Responsible for: No supervisory responsibility

KEY DUTIES

Lead business improvement initiatives from the development of an initial concept through to implementation of innovative solutions
Elicit business requirements using a variety of techniques
Lead on the development of solutions that meet business requirements and ensure a consistent approach which keeps the customer at the centre of our processes
Use structured and agile methods to implement process, data, technology, and organisational change
Collect, organise, and analyse data to provide customer insights and enable us to measure and improve our services

JOB DESCRIPTION
June 2023

SKILLS AND KNOWLEDGE

Experience of delivering effective and varied business change initiatives in a customer service environment
Able to analyse and interpret data
Proactive and enjoy solving problems
Analytical and logical thinker
Excellent verbal and written communication skills
Ability to work unsupervised and manage workloads and deadlines for several tasks simultaneously
Ability to build and maintain strong relationships

COMPLEXITY AND CREATIVITY

Creativity and innovation are essential to the job and need to be regularly exercised
Implement creative and innovative solutions to improve service delivery and add value to the council and our customers.
Creativity required dealing effectively and promptly with unforeseen issues arising from work in progress.
Applying diagnostic processes to problems aiding in the preparation of reports

JUDGEMENT AND DECISIONS

Routine decisions on aspects of work with all other decisions being referred to post holder’s line manager

Examining service processes, procedures, and data highlighting where further improvements may be required, or a decision needs to be made in service delivery

JOB DESCRIPTION
June 2023

CONTACTS

Managers and staff of the council
Members of the Council
Members and staff of other local authorities/partner agencies
Suppliers and contractors
Members of the public

Contact required in respect of service delivery issues where the content and outcome are not straightforward or well established and could involve more detailed assessment, planning, evaluation, and assistance.

RESOURCES

Little or no responsibility for physical or financial resources.

TRAVEL DESIGNATION

HMRC Mileage rates will apply

GENERAL

▪ To work with communities sometimes outside normal office hours, including weekends.

▪ To always ensure that service delivery informs, reflects and supports the
Council’s prevailing aims and objectives.

▪ To work with colleagues across the organisation as required in support of organisational goals.

▪ To promote the Council’s overall commitment to equality of opportunity/Diversity and work within the requirements of the Council’s
Equality Scheme.

▪ To undertake all training and development initiatives as required.
▪ To work within Health and Safety guidelines in accordance with the Health and Safety at work Act.
▪ To work within the requirements of the Council’s Environmental Policy and

Management System.
▪ To undertake any appropriate duties required to meet the Council’s obligations under the Civil Contingencies Act.

This job description is a reflection of the present position and is subject to review and alteration in detail and emphasis in the light of future changes or developments.

Job Type: Full-time

Salary: £34,723.00 per year

Benefits: