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Job description

JOB DESCRIPTION
June 2023

Designation: Business Analyst

Grade: Stroud 5

Hours: 37 hours per week

Location: Ebley Mill, Stroud

Job Purpose: To support the transformation of the Council’s service delivery as part of the Fit for the Future Programme, with a primary focus on the implementation of our customer contact vision. Taking a lead on business improvement initiatives that will put our communities at the heart of our service delivery.

Responsible to: Fit for the Future Programme Manager

Responsible for: No supervisory responsibility

KEY DUTIES

• Lead business improvement initiatives from the development of an initial concept through to implementation of innovative solutions
• Elicit business requirements using a variety of techniques
• Lead on the development of solutions that meet business requirements and ensure a consistent approach which keeps the customer at the centre of our processes
• Use structured and agile methods to implement process, data, technology, and organisational change
• Collect, organise, and analyse data to provide customer insights and enable us to measure and improve our services

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JOB DESCRIPTION
June 2023

SKILLS AND KNOWLEDGE

• Experience of delivering effective and varied business change initiatives in a customer service environment
• Able to analyse and interpret data
• Proactive and enjoy solving problems
• Analytical and logical thinker
• Excellent verbal and written communication skills
• Ability to work unsupervised and manage workloads and deadlines for several tasks simultaneously
• Ability to build and maintain strong relationships

COMPLEXITY AND CREATIVITY

• Creativity and innovation are essential to the job and need to be regularly exercised
• Implement creative and innovative solutions to improve service delivery and add value to the council and our customers.
• Creativity required dealing effectively and promptly with unforeseen issues arising from work in progress.
• Applying diagnostic processes to problems aiding in the preparation of reports

JUDGEMENT AND DECISIONS

• Routine decisions on aspects of work with all other decisions being referred to post holder’s line manager

• Examining service processes, procedures, and data highlighting where further improvements may be required, or a decision needs to be made in service delivery

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JOB DESCRIPTION
June 2023

CONTACTS

• Managers and staff of the council
• Members of the Council
• Members and staff of other local authorities/partner agencies
• Suppliers and contractors
• Members of the public

Contact required in respect of service delivery issues where the content and outcome are not straightforward or well established and could involve more detailed assessment, planning, evaluation, and assistance.

RESOURCES

• Little or no responsibility for physical or financial resources.

TRAVEL DESIGNATION

• HMRC Mileage rates will apply

GENERAL

▪ To work with communities sometimes outside normal office hours, including weekends.

▪ To always ensure that service delivery informs, reflects and supports the
Council’s prevailing aims and objectives.

▪ To work with colleagues across the organisation as required in support of organisational goals.

▪ To promote the Council’s overall commitment to equality of opportunity/Diversity and work within the requirements of the Council’s
Equality Scheme.

▪ To undertake all training and development initiatives as required.
▪ To work within Health and Safety guidelines in accordance with the Health and Safety at work Act.
▪ To work within the requirements of the Council’s Environmental Policy and

Management System.
▪ To undertake any appropriate duties required to meet the Council’s obligations under the Civil Contingencies Act.

This job description is a reflection of the present position and is subject to review and alteration in detail and emphasis in the light of future changes or developments.

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Job Type: Full-time

Salary: £34,723.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Stroud, GL5 4UB