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OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

What can I expect to do in this role?

• Perform data analysis and research to support resolution of system and payment incidents, complex health care provider inquiries and business solution requirements and responses for implementations.
• Assist in the development, review and verification of business testing scenarios.
• Track issues/incidents using a problem tracking system to ensure performance metrics are obtained.
• Prepare production alerts, incident work plans and impact/risk analysis for incidents, implementations and inquiries.
• Work co-operatively within a team by participating in meetings and committees, sharing information discuss findings and recommendations on new or revised programs and processes.

How do I qualify?

Research, Analytical and Problem-Solving Skills

• You have research, analytical and quantitative skills to identify, gather, analyze and evaluate system and business needs.
• Your problem solving skills will allow you to analyze incidents, implementations and inquires, define impacts and risks of incidents, implementations and inquires and apply reasoning and negotiating skills to develop solutions.

Communication, Consultation and Interpersonal Skills

• You have demonstrated oral communication skills to discuss issues with internal and external clients, liaise with other work units.
• You have demonstrated written skills to prepare documents and briefing materials in concise, complete and logical format.
• Your interpersonal skills provide you with the ability to interact with peers and supervisors effectively in a team environment.

Organizational and Time Management Skills

• Your organizational and time management skills enable you to organize workload priorities and timeline to balance a number of assignments.

Technical Knowledge

• You have the ability to interpret legislation such as the Health Insurance Act, Freedom of Information and Protection of Privacy Act, and other related government programs.
• You have the ability to interpret policies and directives and synthesize the information to make complex direction easily understandable to clients.

Computer Skills

• You have knowledge of computer software to design, develop and produce financial, statistical and other reports.
• You have ability to obtain Excel - advance level certification.
• You have knowledge of and/or ability to interpret Ministry payment programs and business rules for systems such as the Registered Person Database, Corporate Provider Database, Claims History Database, Medical Claims Payment System.
• You have knowledge and experience utilizing tracking applications such as Remedy.

Additional Information:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.