account coordinator Wakefield, England
Job description
About Us
Manning Stainton have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.
As an independent family run business, our offices work together to achieve the best possible result for the sale or letting of any property sold or rented through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.
Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers’ expectations.
The Role
A client facing role in our busy Wakefield sales office, you will be responsible for supporting the Branch Manager in the day to day running of the branch, whilst also being responsible for promoting Manning Stainton in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.
Industry experience is essential for this role. We are looking for candidates who can evidence previous estate agency experience in a customer focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move.
General Duties:
- Supporting the Branch Manager through administration, staff management and motivation
- To respond promptly to customer requests to book Market Appraisal and/or viewing appointments and to deal with their enquiries or requests in order to assist with their move
- To build direct customer relationships in order to promote and book appointments for our services
- Maximise cross-selling opportunities at all times by identifying and recommended related services to customers which will generate revenue & enhance the customer experience
- To be responsible for accurately recording all information collated from telephone contact on the databases
- Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
- To ensure all calls are answered promptly and efficiently
- Any other duties as required
You will need:
- A passion for property & people
- Previous experience of working in estate agency or a customer service driven sales environment
- A warm friendly personality and a willingness to learn new skills
- An enthusiastic & high energy approach to work
- Attention to detail and high level of accuracy
- Good IT literacy
What’s in it for you:
- Be part of an award winning team
- Uncapped Commission
- Full Training and Development
- Progression Opportunities
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, Childcare vouchers
- Annual Company awards dinner
If you believe this role is for you, we’d love to hear from you. Please email us your CV and covering letter to let us know why you’re the right person for the role.
Job Type: Full-time
Salary: £24,000 DOE with an OTE of £27,000 to £32,000
Hours: Full Time 37.5 hours
Job Location: Wakefield, West Yorkshire
Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.
Job Types: Full-time, Permanent
Salary: £24,000.00-£32,000.00 per year
Benefits:
- Company pension
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Wakefield: reliably commute or plan to relocate before starting work (required)
Experience:
- Estate Agency: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
