Business Analyst London, England
Job description
- Analyse and articulate changes in a way that is understandable by both IT and business stakeholders
- Understanding the strategic context of business changes and translating these into business requirements
- Providing root cause analysis of problems using various techniques including data modelling, user role modelling and customer journey maps
- Defining the scope of changes and/ or projects
- Providing rationale for proposed changes
- Evaluating options and business benefits
- Establishes benefit measurement criteria
- Model existing business processes and define new or revised business processes
- Provide gap analysis between ‘as-is’ and ‘to be’ states and documenting actions required to implement new or improved processes
- Ensure alignment between IT systems and processes
- Facilitates the capture, definition, development and prioritisation of business requirements through workshops with internal and external stakeholders including clients and third party providers
- Understands wider customer needs and drivers and quantifies potential business benefits
- Prioritise and assure the quality of all requirements
- Able to translate the requirements into system/process/business requirements & ensure compliance
- Manages both functional and non-functional requirements which are complete, clear, concise, unambiguous, relevant, testable and traceable from origination to solution
- Uses industry standard tools and techniques for modelling and tracking requirements
- Actively support Technical Analysts in the completion of technical specifications and participate in solution design
- Collaborate with stakeholders to support the business acceptance of the solution
- Diligently follow-up any outstanding issues with business users or IT developers to ensure that work requests are completed promptly
- Support the successful implementation of business and IT project success through effective stakeholder relationship management
- 3+ years’ experience in successful business analysis role; this will be in technology and/or business change roles and/or client on-boarding. Experience in pensions desirable.
- Demonstrable experience in application of a formal project management methodology, some experience of Agile methodologies desirable
- Relevant qualification e.g. ISEB
- A successful track-record of delivery technology change and/or business change
- Strong experience in management of risk.
- Strong stakeholder management skills including regular up-to date and accurate written and verbal updates to key stakeholders.
- Ability to communicate clearly and effectively with colleagues and clients at all levels.
Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.
