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Business Analyst

Location: Southport /Hybrid

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Legal Strategy & Operations Team.

To help Fletchers achieve its strategic goals and plans by helping the business deliver on effective project management. The Business Analyst will act as the conduit between the business and development team to ensure all requirements are documented and delivered upon in the timescales agreed with the project Managers.

The role will help our business to develop a culture of continuous improvement, using process improvement methodologies to build capability at all levels, as well as identifying opportunities to deliver improved processes across Fletchers.

About Fletchers Solicitors:

Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working. We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts - more than ever before - and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals.

Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. Were committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. Were proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities for the role:

• Support the Head of LS&O and Director of LS&O to work with Directors and Heads of Department across the business, to build a positive culture of change within Fletchers.
• Work with all departments in the firm to identify, capture, and design improvement opportunities.
• Work with people leaders to develop and integrate a lean management system to drive operations ways of working (e.g., development of SOPs, process coaching, problem solving sessions, visual management and aligning of KPIs to customer needs)
• Management of the continuous improvement pipeline, tracker, and process of moving the initiatives to implementation
• Management of key continuous improvement initiatives and business wide projects
• Undertake analysis of business performance to generate ongoing insights for improvement.
• Willingness to travel between Manchester, Southport, Leeds, and Liverpool offices (will be expensed as required)

The ideal candidate will have:

• A successful track record of advocating and utilising lean methodologies to deliver sustainable benefits in an office environment.
• A detailed understanding of agile and waterfall ways of working and the differences between them.
• Strong analytical skills with the ability to collect, organize, analyse, and share information with attention to detail and accuracy.
• Ability to work with and influence senior stakeholders.
• Experience of managing projects
• Proficiency with Microsoft Office package including advanced level knowledge of Excel.
• Lean or Lean Six Sigma Qualification is an advantage evidence of proficiency will otherwise be required at interview.
• Ability to produce clear and informative process maps and demonstrate a proactive approach to problem solving.

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

In return Fletchers can offer:

• Competitive salary
• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• Enhanced company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards

So much has happened in the last year at Fletchers:

• We became Fletchers Group following several acquisitions and have big plans for more growth.
• We offered legal colleagues more training contracts than ever before.
• Retained excellent rankings with both The Legal 500 and Chambers & Partners
• We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
• We launched our first ever Associate and Partner programmes for senior lawyers.
• We launched the Fletchers Foundation charity to support injured people.

Thats just to name a few, check out our website for more:

https://www.fletcherssolicitors.co.uk/about-us

https://fletcherscareers.co.uk/vacancies/