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Collins Aerospace Connected Aviation Solutions (CAS) is seeking a Business Support Analyst to join our teams in Crawley, West Sussex. This is a site based role which could lead to a hybrid model once fully trained (4 days site based / 1 day working from home).

Role Overview:

The CAS EMEA Commercial & Program Management Office has a requirement for a Business Support Analyst to provide process management, analysis and documentation of the business needs based on the desired strategic outcomes of the project across the complete service portfolio in the region.

Administrative and analytical support to ensure the smooth day to day running of the program office, its business processes and Customers coordination.

The role requires extremely close collaboration with the CAS Project Delivery & Support Team to ensure the highest possible customer service, as well as matrix organisations including the Product Line Managers, Sales, Implementation & Engineering, Finance, Legal and Contracts for the successful operation of the business.

The successful candidate will be a proactive and enthusiastic individual that thrives in a fast passed, process driven environment where meeting deadlines and great attention to detail is paramount. As a key member of the commercial & program office team the candidate will be provided with full training on process, products and services to provide them with all the knowledge required to confidently undertake the role with minimal supervision.

Responsibilities:

• Key point of contact for customer queries including but not limited to invoicing, service order status and reporting.

• Maintain the customer service order database to ensure all relevant orders are captured and monitored accordingly including but not limited to price changes, new customers

• Coordinate & manage the contractual status of new business and current customer

• Manage customer billing process and reviews

• Coordinate with finance on Invoicing & Purchase orders for customer and supply chain.

• Provide data analysis and communications traffic trends to support bids & proposals

• Monthly reporting for internal distribution on revenue streams and addressable market

• General administrative support to the Program Management Office.

Basic Experience:

• Strong business acumen coupled with the capability of analyzing data

• Strong organizational, communication (written and verbal) and administrative skills

• Strong interpersonal and people matrix management skills

• Microsoft Office skills (Excel, Word, PowerPoint, Visio, MS Project)

Preferred Experience:

• Preferably, you will hold a BS/BA degree in Business, Financial, Management and/or technical related discipline

• Experience in an IT, Communications or Aviation/Airline Business with exposure to Business Analysis and or Project Management

• Excellent customer oriented attitude

• Team player (puts others first)

• Self-starter

• Dedicated, motivates and supports others

About us:

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions (CAS) Division advances information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely.

Within the Connected Aviation Solutions (CAS) Business Unit we connect aviation community stakeholders and airlines with intelligent data service solutions to enable the connected aviation ecosystem. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career?

Join our Connected Aviation Solutions team today.

Diversity and Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE

What we can offer you:

• Competitive salary

• Private Medical Insurance

• Health & Wellbeing Cash Plan - (dental/optical/therapy/chiropody/health screening)

• Long term disability cover

• Life Assurance

• 25 days annual leave + bank holidays, plus option to buy/sell 5 days per year

• Corporate Pension Scheme with matched contributions up to 10%

• Career development

• Training

• And so much more!

Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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