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Administration Lead

Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change people’s lives through better sight and eye health, making a positive difference for our patients, their families and friends. We care for more than 225,000 NHS and private patients a year in over 26 locations and we’re growing.

Role Overview:

We have an exciting opportunity for an Administration Lead to join our Norwich site. This will be 40 hours over 5 days per week, including weekends on a rota basis. As Administration Lead, you will play a key role in ensuring that all administration processes are efficient, accurate and fit for purpose. The Administration Lead will have the opportunity to shape and motivate a team of Healthcare Administrators and Receptionists to achieve set targets and deliver outstanding tasks. You will lead this team on a day-to-day basis, ensuring that the very best level of care and attention is given to our patients and that all interactions they receive from us are clear, concise and correct. The Administration Lead will also have a full understanding of patient pathways and be a proficient administrator themselves.

Why should you join Newmedica Norwich?

Newmedica Norwich is one our newer services in the Newmedica family, having only been established since November 2021. Our vision is to provide the highest quality of care in ophthalmology for our community. Our purpose-built eye health clinic and surgical centre provides the latest eye health service to our growing patient population. To find out more about us, please visit our website here.

What are we offering you?

• A competitive salary of £25,000 - £26,000, depending upon experience.
• 25 days annual leave, plus bank holidays.
• A company pension scheme.
  
• Excellent transport links.
• Access to a company-funded local gym membership.
• Company-funded staff events in both the Summer and at Christmas.
• Monthly food orders placed to provide breakfasts and lunch for staff as part of our “staff snack station” initiative.
• Free eye tests and vouchers for glasses of up to £129 every 2 years.
• A free 24/7 GP consultation and counselling service.
• Additional benefits, including: death in service cover of 3 x salary, enhanced sick leave, enhanced maternity and paternity leave, a cycle to work scheme and a lift share scheme.
• An environment where your learning and development is supported through a range of various learning tools, CPD study days and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
• A bright, spacious and modern working environment, built to the highest standards.

What skills & experience do I need?

We're looking for someone with previous administrative and people management experience, ideally in a healthcare environment, however this is not essential.

We will provide full training on our systems and processes, but the following would be advantageous to your application:

• Experience of scheduling rotas, completing return to work interviews, absence/performance review meetings and appraisals.
• Someone who can understand and deliver within a complex working environment.
  
• An understanding of the CQC regulatory standards.

• Experience of implementing process improvement strategies.
• Tech savvy and comfortable learning and using new IT systems e.g. patient record system.
• A competent user of Office 365 programmes (Outlook, Excel, Word, Teams etc.).
• Enjoys the routine and rhythm of a process driven environment.
• A team player who is happy to jump in and support others when needed.
• Good organisation skills and the ability to multi-task and prioritise own work without supervision.
• Thrives working with a range of people, and is able to tailor their approach to the diversity of patient and colleagues needs.
• Committed to delivery of consistently high standards of administration.
• Proven customer service skills with a passion for customer care.
• Excellent verbal and written communication skills.
• Able to balance working independently with appropriate escalation and delegation.
• Seeks continuous professional development.

If you would like an informal chat about the opportunity, or to request a full job description, please contact Lily Sadler, HR Lead – [email protected].

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.