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Summary:

A&D Company, Americas is headquartered in Ann Arbor, MI, and is a world leader in the design and manufacturing of precision measurement and product inspection equipment for the health care, laboratory, and other industrial markets. The A&D Medical and A&D Weighing business units are all renowned for developing reliable, market-proven solutions for the customers they serve. A&D Medical is a leading designer and manufacturer of blood pressure monitors, telemedicine sensors, home health monitoring technology, scales, balances and other precision measuring devices for a variety of applications. A&D Weighing is recognized as an innovative technology-based company with a reputation for high performance quality products which include: Electronic Balances, Digital Scales, Weighing Indicators and Controllers, Product inspection equipment, Load Cells and Non Destructive Measurement Equipment.

The Business Analyst will lead process improvement projects and conduct critical business analysis to support senior management and foster growth. The person will play a key role in streamlining the communication between external customers and internal teams to elevate our order-to-remittance process.

Responsibilities:

• Lead process improvement and automation projects related to customers such as Walmart, Amazon, McKesson, Veteran Affairs and other key accounts in the Telemedicine and Industrial Weighing markets
• Be a key contributor in inter-department projects involving Sales, Marketing, Finance and IT such as product kitting, customer portal, API integrations, etc.
• Generates and automates management reports using Excel, PowerBI and SQL queries
• Drives weekly Walmart PO’s reconciliation process and Odoo-EDI integration issues
• Works with the warehouse and CSR team to review logistics errors and implement corrective actions
• Collects information, creates cases and follows up on customer disputes as needed
• Works with product managers, warehouse and purchasing managers to streamline item master data creation and update
• Creates work instructions, training documents, and procedures as needed
• Provides training to internal stakeholders as needed
• Answers promptly to requests in a respectful and caring manner

Required Experience and Skills:

• Bachelor’s degree, in science or engineering is a plus.
• 1-2 years’ experience working in sales support, logistics, operations, or related field.
• Strong analytical mindset with high verbal and written communications skills
• Individual with the ability to work independently, multi-task, self-motivated, action-oriented, with a great sense of urgency and follow-through.

• Behave with high levels of professionalism, ethics, self-awareness, and responsibility.

• Proficient with MS Office applications. Advance level in excel. PowerBI report experience is highly desired.
• Ability to write SQL queries and understand database structure.
• Familiar with CRM systems and practices. SAP Business One or Odoo preferred.
• Ability to keep functioning effectively under pressure and maintain self-control in the face of difficult situations and deadlines.
• Ability to organize one's own work activities and achieve objectives in a systematic, efficient, and timely manner.
• Project management experience is a plus.