Business Administrator Birmingham, England
Job description
Catalyst Commercial Services who is a market leading Business Energy Consultant has a vibrant job opportunity for a hardworking and reliable Business Administrator to join our team in Birmingham, providing a full range of administrative support for our energy consulting team. This is a permanent work from home role, as such you must have demonstrable experience of previously working from home.
We are looking for you to be an experienced administrator with a breadth of experience, preferably gained within a similar utilities and consulting environment, to be successful in the role you will be a great communicator with solid planning, organisational and IT skills, along with a “can do” approach.
The ideal applicant must be a strong communicator and confident speaking with suppliers and clients. The position will include regular interaction with our supplier and client base, dealing with order processing, client enquires, managing and coordinating customer service calls, plus behind the scenes administration in our CRM.
Experienced with using excel and comfortable with using lookups and tables when comparing data.
This is a very busy role and requires good time management and the ability to manage different jobs at different stages.
Responsibilities
- Working in a busy administration support team
- Maintaining our company CRM platform
- Maintain an accurate customer profile in our CRM solution
- Providing full support to our Account Managers
- Entering all information on the system
- Managing the team’s email and inbox
- Managing the onboarding of new customers and maintain accurate data sets
- Generates and processes new sales leads as necessary
- Answers phone calls from customers and deals with problems as they arise
Qualifications
- High level of proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- People Person, Time Oriented, Great Verbal and Written Communication Skills
- Excellent written and verbal communication skills
- Ability to multi-task, organize, and prioritize work
- Strong admin skills
- Administration experience essential
- Excellent problem solving and analytical skills
- Ability to work accurately
- Analytical with a high level of attention to detail
- Experience of managing tasks and a wide range of queries by telephone and email
The Successful Applicant
Naturally, you will have a successful track record in similar busy administration roles and ideally in utilities, combined with strong commercial experience. Enthusiasm, ambition and a "can do" attitude will certainly be required. Above all you must have a passion for providing a first-class service in everything that you do.
Salary, Package and Benefits
- Mon – Fri 9am-5pm - working hours
- 28 days holiday (Including Bank Holidays)
- At the start of the holiday year following 12 months continuous service, the basic annual leave entitlement will increase by 1 day per year over 5 years up to a maximum of 25 days.
- Company Pension
- Private Medical Insurance
- Excellent career progression
- Flexible and relaxed work environment
Job Type: Permanent
Salary: £23,000.00 per year
Benefits:
- Company pension
- Private dental insurance
- Private medical insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Birmingham , B3 2AA
Reference ID: CAT471
