Job description
Summary
Safely transports registered guests and other approved passengers to locations within the designated area.
Essential Job Duties
- Safely transport passengers to approved designated drop off & pick up points as approved by management
- Check hands free device for connectivity before starting shift in vehicle
- Perform vehicle safety inspection using checklist prior to transporting passengers
- Monitor interior of van for cleanliness. Remove trash, and perform light cleaning.
- Maintain a safe vehicle. Alert management of any operational concerns
- Maintain necessary service records
- Completes mileage log book
- Monitors gas tank level, and replenishes as needed.
- Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle
- Warmly greet passengers as they enter/depart the van
- Ensures that passengers complete passenger log prior to departure. Files log.
- Offer water to passengers during warm months
- Assist passengers with luggage as needed
- Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs
- Support other departments as needed during downtime
- Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a Baywood Ambassador who:
- Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
- Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
- Recommends other Baywood properties to our guests, when asked
- Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Physical Demands:
- Walking and Standing: 20%
- Must be able to carry 50 lbs. up to 25 feet.
- Lifting, Push/Pull: 20%
- Ability to lift up to 50 lbs. regularly.
- Must be able to lift 50 lbs. to the waist, chest, and above the head.
- Bending, Stooping, Reaching:20% (throughout the entire shift).
- Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
- Sitting: while driving vehicle
- Driving: 80%
- Traveling: none
Environmental Conditions:
- Inside: Protection from weather conditions, but not necessarily from temperature changes.
- Outside: Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions
Education:
- High School diploma preferred
Certifications / Licenses:
- Must possess and maintain a Motor Vehicle Operator's License in good standing
Experience:
- 2 years van driver experience preferred
Additional Skills:
- Ability to multi-task
- Ability to communicate effectively, both written and oral
- Ability to work the shifts required for the position
- Ability to learn and adhere to Brand & Baywood Hotels’ standards
- Ability to take information from various sources and determine a responsible course of action
- Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk (Reservations, Guest Registration, Concierge Services, Bell Services, Valet, Telephone Services, Guest Accounting/Night Audit)
- Ability to safely operate a passenger van
- Must possess excellent public relations skills and ability to handle/resolve guest complaints
- MUST HAVE A MEDICAL CARD BEFORE HIRE, COST OF CARD IS $79
Job Type: Part-time
Pay: $15.00 per hour
Ability to commute/relocate:
- Orlando, FL 32812: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Van driver: 1 year (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person