Find More Than 10K+
United Kingdom Jobs

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Promotes a positive and engaging persona as they interact with guests at onsite and offsite events
• Greets all guests, both in groups and individually carded and non-carded, upon arrival and departure and provides assistance as needed.
• Maintain comprehensive knowledge of all current and upcoming promotions, events and special offers.
• Participate and assist in any needed capacity with all casino and property-wide special events.
• Knowledge of property to include, location of specific games, bars, restaurants, casino cage, kiosks, restrooms.
• Provide constructive feedback to Marketing staff to ensure guest satisfaction.
• Handles difficult guest situations in a calm, professional and prudent manner and advise management.
• Collects data from guests and applicants to use for mailing lists.
• Distributes marketing collateral.
• Delivers materials or supplies to events.
• Assists with registration check-in and gathering of applicant information.
• Attends and participates in marketing related events.
• Provides general event support as directed by Marketing.
• Possess a positive attitude that encourages participation and enthusiasm by others.
• Be comfortable speaking in public, approaching and interacting with guests.
• Have a strong knowledge of company culture.
• Ability to communicate effectively with team members and guests.
• Ability to work flexible shifts and days of the week, including nights, holidays and weekends.
• Dependable and self-motivated.
• Ability to interact with others while maintaining a courteous and positive demeanor.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• Must be 21 years or older.
• High school diploma or equivalent.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 150 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT :

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups