Branch Manager Boston, England
Job description
Are you ready for a new challenge?
Well, if you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.
About the role
As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Boston Branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.
To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.
From an operational perspective, you’ll ensure your branch works to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.
A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.
Here at YBS not two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Boston Branch.
Boston is a small market town and the branch is based right in the town centre with great transport links within the local area. With over 35 years experience between them the team pride themselves on providing brilliant service to our loyal members. They also go above and beyond to work within the local community by supporting a number of local charities.
About you
You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;
- A proven record of delivering great customer service and outcomes
- The ability to lead, develop and motivate colleagues
- Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
- Effective communication and time management
You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date
