host London, England
Job description
Portico have begun the search for an Reception and Hospitality Host (Operations Host) to join our small team based at a Law Firm within close proximity to Chancery Lane and station.
The warm welcome from our Operations Host determines the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office. So, the role of the Operations Host is not just the meet and greet on reception. It includes the delivery and operation of the onsite hospitality, catering, meeting room setup, and IT troubleshooting service.
The Operations Host will be proactive in dealing with requests, diligent with booking rooms and motivated to deliver a consistently great service.
They will need to deal with enquiries from a varied gust base, responding to queries and requests in a timely manner. So, it is extremely important that the successful candidate has the ability to communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners.
Shift pattern: 40 hours per week, shifts between 7am and 7pm with some Overtime on occasion to cover on site events.
The successful Operations Host will have previous experience working in a customer service environment, preferably within a high end corporate or hotel environment.
They will be outgoing, warm, confident, and enthusiastic with a passion for customer services. They will also maintain a professional appearance, and possess the ability to communicate clearly and confidently face to face and over the telephone.
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The successful candidate should be comfortable with manual handling, as the role will involve moving furniture and partitions around in the setup of the rooms for all styles.
What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.
Why Portico?
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
Job Types: Full-time, Permanent
Salary: £27,591.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: 1390L
About Portico
CEO: Paul Jackson
Revenue: Unknown / Non-Applicable
Size: 501 to 1000 Employees
Type: Company - Private
Website: porticoportal.co.uk
Year Founded: 2005
