SSRC Receptionist Swindon, Wiltshire, South West England, England
Job description
UK Defence Academy, Shrivenham
Swindon, SN6 8LA
Full Time, Permanent (37.5 hours per week)
£21,000 per annum plus benefits
Here at Serco, we have an exciting opportunity for an SSRC Receptionist to join our team based at the Defence Academy in Shrivenham, Swindon. The SSRC Receptionist will provide an efficient reception service, facilitating entry of students, staff, and visitors into the Defence Academy.
Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.
Main responsibilities of the role include:
Provide reception service promptly to the public, staff, service personnel and visitors, being able to articulate the services offered, the courses being run and where they are located.
Respond efficiently and effectively to requests of a wide-ranging nature from visitors, staff, and students.
Issue the appropriate passes to individuals having ascertained their bona fides.
Liaise with the Ministry of Defence Guard Service (MGS) daily ensuring a complete handover / takeover is carried out at the start and finish of each day’s duties.
Book visitors into the Defence Academy and assist new arrivals with information.
Maintain a high state of security awareness.
Maintain a record of visitor details, and update and maintain filing systems.
What you need to do the job:
Able to use a variety of communication methods (spoken, written, behaviour).
Must be methodical, have proven organisational skills and able to work under pressure.
Able to work well independently and as part of a team.
Previous Reception Security experience is desirable but not essential as full training will be provided.
Security Industry Authority (SIA) is desirable.
Good level of general education.
Computer literate, with a good level of experience in MS Office including Outlook, Word, Excel.
You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
Free, secure onsite parking.
Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
Gym membership, the site boasting 2 fully equipped gymnasiums.
18-hole golf course (annual membership circa £375).
Fully equipped riding stables, with the opportunity for lessons.
Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What we offer:
25 days annual leave plus bank holidays.
Annual leave purchase scheme.
Share Save scheme.
Up to 6% contributory pension scheme.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive app, Health Cash Plans, and more.
Serco-Flex – local working policy which supports home working options dependant on role requirements.
Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
