Box Office Sales Advisor Plymouth, England
Job description
Box Office Sales Advisor
Reports to: Box Office Manager
Rate of Pay: £11.11 per hour
Contract: 21 or 28 hours per week (plus additional hours as required)
Benefits: 28 days annual leave pro rata (inclusive of Bank Holidays); contributory pension scheme, great ticket offers!
Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.
Our Sales Advisors engage directly with our customers, helping people to deepen their relationship with TRP through our creative programme.
Inclusion and Diversity
We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.
The collective power of each team member’s life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.
In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.
Closing date for applications: Tuesday 23 May at 09:00
Interview Date: week commencing 27 May 2023
Ideal start date: ASAP
We’re here to talk! We’re available to speak to you before you make your application so, if you’re not quite sure if your skills match the role, want to talk about how flexible working could support you, or just check any of the details in this document, please do email us on [email protected] with subject line ‘Box Office Sales Advisor’ to arrange a chat.
The Role
Principal responsibilities-
Sales Advisors are responsible for delivering excellent customer care and driving sales for TRP’s ticketed activities, membership products and guest services, in-person and via inbound and outbound calling and email communications. Encouraging our audiences to develop their relationship with TRP through every visit, you’ll have a natural affinity for engaging with the public. You’ll work with empathy to advise individual customers, members, corporate members, schools’ and group bookers, consistently delivering sales across all our productions, playing an integral part in building loyalty across all segments of TRP’s customer base.
Main duties include:
Interacting with all our customers in a welcoming, friendly, professional manner – you’ll often be the first point of contact and responsible for delivering the best possible TRP experience
- Maintaining excellent knowledge of all our forthcoming productions and their demand levels so you can best guide customers into shows, performances and seats the best match their need
- Understanding customers’ journeys so you can best identify and promote opportunities to enhance experiences including through multi-purchase rewards and Memberships and signposting Engagement & Learning activity
- Deep understanding of TRP’s charitable mission which means you can ask for support from customers through donations
- Taking in-bound and making out-bound calls to facilitate individual, member, donor, corporate, school and group sales and reservations, logging information and taking payments precisely
- At ease working to achieve individual and team goals, with a focus on delivering excellent results consistently through close collaboration with managers, direct team members and with teams across TRP especially Marketing, Development and Front of House
- Continually building your working knowledge of Tessitura and other systems to accurately record sales to inform ongoing analysis and reporting
- Excellent communication and administrative skills to maintain an efficiently operating team, including the preparation and distribution of e-tickets and banking
- Excellent standards of personal presentation with a smart appearance. Highly approachable and personable. Advocate of delivery great customer service.
The Person
Our Values are at the heart of everything we say and do, and our people demonstrate these values in every aspect of their work. To be successful in this role, you should be able to demonstrate the following skills, experience and behaviour in line with these values.
Quality:
Taking pride in achieving excellence. We take responsibility for and pride in what we do, recognising each other’s good work. We set consistently high expectations and ensure that everyone has the skills to achieve excellence.
Collaboration:
Valuing each other in the way we work, communicate and spend time together: We communicate regularly with each other, listening and understanding people’s needs. We value and respect the relationships we have with colleagues and partners and we celebrate shared successes.
- Clear and confident verbal communicator with an excellent telephone manner
- Is accountable for own work, ensuring it meets expectations and agreed standards
- Understands and delivers in line with relevant legislation, policies, procedures and instructions
- Suggests ideas to improve standards and ways of working
- Actively engages with training and development to improve knowledge and skills e.g. first aid training
- Understanding of procedures in place to ensure GDPR, Banking and Health & Safety compliance.
- Is friendly and welcoming
- Anticipates needs of others and responds accordingly
- Contributes to own department’s achievement of objectives
- Works effectively with others
- Proactively seeks information about TRP’s wider programme and work
- Reliable and flexible, prepared to work across different shifts and capacities within the team
- Ability to work well under pressure.
Creativity:
Being imaginative in everything we do: We use our knowledge, experience and judgement to explore doing things differently. We aim to empower everyone in the organisation to adopt a flexible, open-minded and imaginative approach.
Diversity:
Embracing the diversity among our people and community: We embrace and value difference and individuality treating everyone as equally important. Together we are stronger and more effective.
- Adapts approach to provide customer with an experience tailored to the purpose of their visit
- Makes decisions appropriate to role without asking for permission
- Is open to new ideas and ways of working
- Adopts a flexible approach to their work
- An interest in arts and culture.
- Confidently welcomes and embraces people from all areas of our community and backgrounds
- Treats people fairly and empathetically
- Delivers excellent customer service in all situations and represent TRP positively
- Engages with TRP’s community activities and programme
- Openly gives and receives feedback on TRP’s all-embracing approach.
