BOS - Customer Service Assistant - Edinburgh Edinburgh, Scotland
Lloyds Banking Group
Full Time
Edinburgh, Scotland
19292 - 19330 GBP ANNUAL Today
Job description
End Date
Sunday 26 February 2023
Salary Range
£19,292 - £19,330Agile Working Options
Job Description Summary
A full time branch based opportunity working 35 hours across a flexible working week.
Job Description
We'll give you an initial cash package of £20,063 which will increase to £22,048 on 1st April 2023
At Bank of Scotland we are driven to be by the side of our communities. As Scotland’s oldest bank we’re proud of our heritage, with a legacy of providing a service which makes a difference to our customers, businesses and the communities we serve.
We’re now looking for people to join our friendly teams across Edinburgh.
A full time branch based role working 35 hours across a flexible working week.
You’ll work in the heart of our capital city, giving its people and businesses the confidence to make well advised financial decisions, whilst knowing that ‘we're by their side’.
Whether it’s your first job or you’re looking for a change in career, we’ve got a marketing leading benefits package which will meet your needs.
You’ll have the opportunity to use some of your salary on a wide range of options such as:
- Buying extra or selling holidays to suit from your 22 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
You'll also get the following:
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme
Finally we also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in your future.
So what's involved?
Our colleagues are passionate about making a difference to customers, businesses and communities.
Join them and you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values.
But we're also driven by a clear purpose: to Help Scotland prosper...
You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks.
And you’ll learn to make the most of your best talent – helping people - using our latest in-branch technologies and digital services.
We just need you to demonstrate the following qualities:
- Honest and genuine, caring about helping people with their finances (no previous banking experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
- The flexibility to work in branches across the area and Saturdays when needed.
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities, we’re by your side every step of the way!
We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people and a new full time role with us appeals then get in touch and apply today, we'd love to hear from you!
Together we'll make it possible
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
