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MATE.BIKE UK (On-site)

Manchester location @ MATE.BIKE

Certified Bike Mechanic @ MATE.BIKE

MATE is on the lookout for a trained bike mechanic with stellar customer service skills, an elementary understanding of electronics, and a proactive and problem-solving attitude.

You should be a certified bike mechanic from a recognized place of education.1 to 3 years of in-shop experience is ideal. You need to be available for a full-time position.

The most exciting company on two wheels

Founded in 2016 in Copenhagen, MATE.BIKE has quickly become one of the most disruptive and fastest-growing companies in the e-bike space with strong fan bases in Japan, South America and the USA. We are known as the e-bike brand that delivers not only an awesome rider experience, but also gives the rider the opportunity to express themselves and their personality through customisation. Having done collaborations with the likes of Moncler, Palm Angels and LOCI we are an e-bike brand like no other. We are now heading into the next phase of scaling up the company and fully utilising the momentum of our business model and market positioning of being the must have e-bike of them all. We are on a mission to get everyone on two wheels, the ultiMATE expression of personality; that feeling of freedom!

Job duties and responsibilities

• Receiving and attending to customers

• Inspecting, assembling, taking apart, repairing, and replacing parts on our bikes

• Performing rigorous troubleshooting of electrical components (inspecting bike motors, diagnosing component failures and errors, etc.)

• Assisting the customer support team with product information and other general inquiries (e.g. bike hardware and functionality, stock items, packaging for shipment, maintenance procedures, code errors, etc.)

• Make sure the workshop equipment is always in order (tools, spare parts) and the bikes are being stored under proper conditions.

• Completing ad-hoc assignments and small projects

• Creating documents and guides

Qualifications

• You have a formal education, recognized training, or an accreditation scheme for bike mechanics

• You ideally have at least 1 year of in-shop experience as a bicycle mechanic

• Excellent English is spoken and written

• Basic understanding of electronics

• You can work independently to set efficient timelines and project goals

• You show a positive attitude and motivation to assist customers in finding a resolution to their inquiries

• Excellent communication skills

What we offer

You will have ample opportunity to develop and advance with us and be part of an incredible growth journey. At MATE we have a strong start-up vibe and you will feel this energy and drive in your everyday work life.

Process for applying

We are screening applications on a rolling basis, thus we recommend applying as early as possible. For applications please contact Harris Qureshi / [email protected]