Job description
- Execute shop services meeting or exceeding expectations for quality and safety standards. Assemble, service and repair action sports equipment to REI and/or manufacturer standards.
- Give exceptional customer service by assessing customer needs, checking in and out shop and rental equipment
- Promote the sale of REI goods and services and engage in the steps of REI’s Sales and Service Training.
- Report significant quality and safety issues
- Help with maintaining equipment and ensure a clean, secure and safe work environment.
- Support the team’s achievement of key goals through personal contribution.
- Promote the benefits of REI Membership.
- Able to learn technical skills and demonstrate proficiency while in role.
- Successful completion of required training/certifications while in role.
- Commitment to outstanding customer experience.
- Previous snow sports equipment and/or bike assembly experience.
- Take part and collaborate with others on one's own team and across REI for the achievement of business goals.
- Flexible in one's viewpoints and positions to support the direction taken by others at REI.
- Successful in working as part of a diverse and inclusive team. Builds rapport with all kinds of people within and outside the organization.
- Availability to work a flexible schedule based on business needs, including evenings and weekends
- Ability to transfer 40 pounds
The pay for this role is: $23.24 - $25.85 per hour.
With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer