Befriending Programme Officer Thornton Heath, England
Job description
Title: Befriending Programme Officer
Salary: £26,250 full time equivalent, (£18,750 pro rata)
Hours: 25 hours
Contract: Permanent
Location: Age UK Croydon, 81 Brigstock road, CR7 7JH -
Can be based from home/office or both as per the requirements of the Organisation.
*MUST BE A RESIDENT OF THE UK - SPONSORSHIP NOT OFFERED!
Who are we?
We are Age UK Croydon, our vision is a Croydon where everyone can love later life.
We provide a wide range of services and offer a holistic approach to support and assist older people living in London Borough of Croydon to live well, healthily, and independently.
We are guided by our values Integrity, Empowerment, Trust, Compassion and Collaboration.
About the Role
We are looking for a Befriending Officer to join our growing team to get more people involved with volunteering in their neighbourhoods and communities. You will play a crucial link in matching volunteer befrienders with older adults in Croydon who would benefit from regular home visits, telephone calls, or meeting for a walk / at a cafe.
The Befriending Officer will build great relationships with volunteers and our clients, and plays a vital role in ensuring everyone feels confident and happy with the ongoing befriending match. Full training will be provided.
Main duties and key tasks (but not limited to)
- Work closely with the Community Engagement Services Manager to enable the processes and systems of the Befriending service run smoothly and effectively
- Provide excellent customer service to referrers, by processing referrals in a timely and collaborative way.
- Work closely with referring colleagues to understand the needs of their clients and facilitate the match with a befriender.
- The above is not an exhaustive list of duties.
Working conditions (required)
- Ability to travel ( public transport / car) around the borough of Croydon in a timely manner with regular travel to clients’ homes.
- The post involves lone working and visiting people in their own homes. Training and support is provided.
- This post requires some flexibility with working hours, as some volunteer interviews and befriending matches may infrequently need to be conducted outside of regular working hours (weekends)
*MUST BE A RESIDENT OF THE UK - SPONSORSHIP NOT OFFERED!
CV’s will not be accepted.
Closing date: 9am, Monday 27th March 2023
This post is subject to a Disclosure and Barring Service check.
Age UK Croydon is an equal opportunities employer and any discrimination or harassment on the grounds of colour, sex, race, nationality, religion, ethnic origin, sexual orientation, disability, marital status, domestic circumstances, trade union membership/non-membership, or age will not be tolerated.
Job Types: Part-time, Permanent
Part-time hours: 25 per week
Salary: £18,750.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Thornton Heath
