receptionist Norwich, England
Job description
We have a fantastic opportunity for a Veterinary Receptionist to join our team here at Willow Vets in Norwich!
This is a part time position, working between 20 -30 hours per week, covering Monday-Friday with 1:4 Saturday mornings. This position will require working between both our practices at Hellesdon and Thorpe.
As a Receptionist, you will provide a friendly and efficient service to our clients and their animals. You will need to be able to work well within a team as well as working individually, however support from your peers is always on hand. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!
You will need to have the ability to remain calm under pressure and also show empathy towards everything that is thrown at you, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news regarding their pet.
Day to day duties of the role will include answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments and providing a warm and welcoming experience to our clients arriving to the clinic.
Previous Receptionist or customer facing experience is essential. Previous veterinary industry experience would also be highly beneficial. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn!
The salary for this position will be in line with National Minimum Wage +3% cost of living increase.
As one of our Receptionists you will have access to our Client Care Hub. This is a dedicate space on our Knowledge Hub for all client care resources. You will be invited to join a support session within your first few weeks of being in the business, where you will meet a Learning Partner and begin your training journey. You can then join further sessions at any point over the following six months to ask any questions you may have regarding your training. This training is alongside the training your will receive in practice.
We know that benefits are key, and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority. If you'd like to learn more, do feel free to contact the recruiter managing this campaign and ask them to talk you through our offerings. Or, if easier, you can find a list at on our careers site CVS Employee Benefits- what we can offer you. (cvsukltd.co.uk)
To apply for this position please click 'Apply Now'.
Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.
