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Job description

Job Summary and Mission

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following behaviours:

Achieving Results

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Maintains regular and punctual attendance.

Helping Others Succeed

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

Living Our Mission & Values

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Experience & Qualifications:

• No previous experience required
• Maintain regular and consistent attendance and punctuality
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security

Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-32 per week

Salary: £10.70 per hour

Benefits:

• Employee discount
• Flexitime

Schedule:

• Flexitime
• Overtime
• Weekend availability

Ability to commute/relocate:

• Cardiff: reliably commute or plan to relocate before starting work (required)

Experience:

• Barista experience: 1 year (preferred)
• Hospitality: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person