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JOB TITLE: Team Member REPORTS TO: General Manager/Duty Manager

DEPARTMENT: Operations LOCATION: Designated Site

Purpose of the Job

To deliver exception customer service throughout the business in line with company policies and procedures.
Deliver the offer ensuring every customer has the best possible experience.
To work as part of team in accordance with the company values and operating within the stock and cash policy to help ensure business success.

Key Responsibilities – Duties and Responsibilities

People

• Working as part of a team undertaking varied duties as required.
• Supporting the management and wider team to ensure shifts are covered to ensure the best customer experience is delivered.
• Support with the training of new team members as required.

Sales, Profit & Margin (Holy Trinity)

• Provide exceptional customer service delivering food/drink products to specification within company policy.
• Operate within the company cash and stock policy appropriately charging for and serving products to customer expectations.
• Working shifts as scheduled taking appropriate breaks as per the rota whilst being flexible to business needs.

Customer Experience #Gr8Serve

• Be available to each customer, look for ways to deliver a great experience.
• Rectify customer feedback promptly and effectively, reporting to manager any incidents. Escalating issues so that they can be resolved quickly.
• Deliver the offer to spec and within company timeframes.
• Maintaining a clean and welcoming environment for customers (internal and external areas)
• Ensure any complaints are dealt with in a prompt and professional manner, ensuring the customer is satisfied.
• Ensure the business is clean, tidy and well presented at all times.
• Process all customer orders quickly and efficiently via the till system.
• Ensure bar is well stocked, clean and presentable.

Safe and Legal

• Adhere to all aspects of Fire, Health & Safety, Food Hygiene, Licencing law, Challenge 21, Trading Standards,

COSHH and any other company policies such as Stock and Cash.

• Ensure you complete your online learning via Academy Online.
• Report all accidents/incidents/maintenance issues to a member of the management team

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General

• Carry out any reasonable request by the General Manager/Duty Manager
• Attend team meetings as required
• Work within the company code of conduct
• Uphold the company vales
• Adhere to company policies and procedures
• Work within a legal and compliant manner

Person Specification

• Energy: A highly motivated individual with a passion for standards, service and people.
• Customer: Has a strong focus on customer experience. Demonstrates integrity and establishes the highest standards when dealing with internal and external customers.
• Team player: Participates effectively within the team through fulfilling own role, involving key contributors throughout the business and working collaboratively. Inclusive, approachable and builds rapport easily.
• Communication: Demonstrates strong communication skills and actively seeks to deliver best experience for the customer.
• Self-development: Willingness to continually develop via a variety of methods must be demonstrable. Seeks satisfaction and motivation through achievement of targets and goals.
• Standards: All products delivered to specification first time, every time.

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Job Types: Full-time, Permanent

Salary: £8.40-£9.60 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Sick pay

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• MANCHESTER: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (preferred)
• customer Service: 1 year (preferred)
• Bartending: 1 year (preferred)

Work Location: One location

Reference ID: BAR-TEAM-BLIND-PIG
Expected start date: 20/02/2023