BAR BACK - New Opening

Launching July 2023 - Casual luxury with a distinctly London personality, effortlessly shifting from work to fun. The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the cities most preeminent locations. Featuring classically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.

Salary: PS12 per Hour plus annual service charge anticipated in the region of PS2500

This is a Part Time role for 24 hours a week

WHAT DO WE OFFER?

• A competitive remuneration and benefits package

• Meals on duty, service charge and stylish uniforms

• Access to personal development programmes and hundreds of courses through Hilton University

• Worldwide career opportunities

• Industry-leading Team Member travel rates through Go Hilton

• Wellbeing initiatives to help you thrive and be your best self

• A workplace to be proud of

• Opportunities to be recognized for being awesome and doing a great job

JOB OVERVIEW

Barbacks are assisting in the preparation, replenishing and clean-up of the bar and all necessary supplies and stock before, during and after service to facilitate exceptional customer experiences.

• Are you passionate about bars and tapping into the creation of delicious drinks?

• Do you love creating memorable experiences for guests?

• Are you a supportive and inclusive team member?

• Do you thrive in a fast-paced environment?

If so, this role is made for you!

KEY RESPONSIBILITIES

As a Barback, you will:

1.Exceptional Customer Experiences

• Welcome customers to build rapport and create a great first impression

• Know your menus and recipes in detail, so you can prepare the bar, replenish the stock, and refill operating supplies accordingly following the bar's standard

• Make sure that food allergies and dietary requirements are treated with absolute seriousness

• Communicate effectively with the bar and service team so that all orders are correct, well-presented and delivered on time

• Aim to exceed every guest's expectations, ensure to consistently offer high quality service

• Recognise repeat customers and their preferences, offering personalised customer service

2.Great Working Environment

• Work with the rest of the team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3.Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.

• Set up your section for service, and make sure that equipment, guest areas and work areas are clean and tidy throughout the shift

• Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines

• Stock and replenish inventory and supplies

• Maintain bar equipment and machinery to the highest standards, coordinating the maintenance schedule and records

• Give feedback and suggestions to the bar leadership team to improve customer and team member experiences

WHO ARE WE LOOKING FOR?

We're looking for someone with a passion for bars, and the ambition to build a career in mixology.

To be successful in this position you will have:

• Customer focus, maintaining the highest standards of authentic service to create memorable guest experiences every time

• Excellent communication skills to create connections with diverse customers and share information clearly

• High attention to detail, to get orders right every time

• Great teamwork and a positive attitude

• Ability to build good relationships with coffee suppliers and equipment maintenance teams

• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure

• Curiosity in the latest beverage and food trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach

• Sustainability cautious, following best practices and taking pride telling product and supplier stories

You will also be fluent in English. A good knowledge of POS systems would be an advantage.

USEFUL TO KNOW:

This position is part-time (24h per week) and will require working weekend and evening shifts.Position requirements also include being able to stand for hours and the ability to lift and carry moderate weights.

Want to know more about this job?

• Contact Amy directly in our Recruitment Team on