Band 2 Administration Assistant - BWS Birmingham, England
Job description
An exciting opportunity has arisen for an administration assistants to join the Birmingham Wheelchairs Service team at West Midlands Rehabilitation Centre.
Working with both Clinical staff and the existing administration team, you will be involved with contributing to the provision of a comprehensive administration service; you will be a focused and motivated individual with an eye for detail and the ability to work well under pressure. High levels of organisation skills will be required with good IT skills and the ability to learn patient and equipment record systems.
As part of this role, you will be required to liaise with patients, carers and external agencies, the ability to remain calm and be empathetic when dealing with these queries some of which will be from patients who have a range of complex disabilities is essential.
Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately:
Registering new patients and recording referrals.
Adding and removing patients from waiting lists and Referral to Treatment (RTT) pathways.
Creating and amending patient clinic appointments, domiciliary visits and non-face to face activity including booking transport and interpreters where required.
Recording activity and appointment outcomes including: discharges, Did Not Attends (DNAs).
Raising and completing equipment orders.
Deal with telephone enquires/queries received into the service ensuring any messages are communicated timely and accurately.
Follow local procedures to produce electronic and written correspondence this may including emails and letters
On a day-to-day basis retrieve and file clinical records or clinical documents as needed.
As required, open and distribute post received into the Service, taking receipt (including sign for) of parcels and goods received.
Update identified Microsoft outlook calendars, calendars may be shared or belong to individuals.
Birmingham Community Healthcare NHS Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, HM Prison service, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.
We recognise that our staff are our greatest asset and that the success of the organisation depends on having the right number of staff, with the right skills and abilities. As well as delivering the best possible patient care, we are keen that all staff feel supported and encouraged to fulfil their potential. We offer excellent learning and development opportunities and there is usually more than one route to progression and advancement within the Trust.
Providing admin support for Birmingham Wheelchair Service - Please refer to JD and Person Specification attached.
