Backstage Assistant

Backstage Assistant Penrith, England

Marks & Spencer
Full Time Penrith, England 10.56 - 12.04 GBP Today
Job description

Purpose

Working Pattern

Customer Assistant -Backstage -Penrith Store
Working pattern
Week 1
Mon 0915-1500 Tue 0445-1330 Wed 0445-1330 Thurs 0445-1330 Sat 0445-1330
Week 2
Sun 0700-1530 Mon 1300-2145 Wed 1400-2145 Thurs 1400-2145 Fri 1400-2145

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Penrith, CUMBRIA, ENGLAND;

Penrith SF

Backstage Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Clinical Support Assistant (Occupational Therapy)
CNTW NHS Foundation Trust Newcastle upon Tyne, England 22816 - 24336 GBP ANNUAL Today

Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role. Please

National Finance & Administration Manager
Aldi Atherstone, England 58715 - 90615 GBP ANNUAL Today

Monday to Friday, 8am to 5pm, with the opportunity of 2 days a week remote working. Company maternity, paternity and adoption leave pay after 2 years.

TMO Manager (Transformation Management Office), 6 – 12m Fixed Term Contract
Charles Russell Speechlys London, England 26028 - 30903 GBP ANNUAL Today

Experience driving and setting up large complex projects or change programmes preferably in a professional. Ensure agreed project amendments and updates to the

Receptionist
Radisson Red Liverpool- Rooms Liverpool, England 18496 - 20245 GBP ANNUAL Today

You will be our guests superhero ensuring all aspects of the guest journey and experience are delivered to the highest level. Is a creative problem-solver.

Restaurant Assistant Manager - Norwich Red Lion
Bella Italia Norwich, England 28435 - 30000 GBP ANNUAL Today

Striving to achieve and improve the brand and restaurant goals. Salary Finance- access to savings and loans. Ensuring the restaurant is safe and legal.