Atlassian Tools Administrator London, England
Job description
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Department
Cloudflare's Enterprise Infrastructure and Operations department architects, implements, and supports technology for our internal infrastructure, enterprise applications, and user community.
What you'll do
Cloudflare's IT Infrastructure team is looking for a key person to support and manage the Atlassian suite of products (Jira, Confluence, Bitbucket and various plugins for each as well as the OS/stack they run on). These and other systems owned by our team are highly visible to the entire Cloudflare organization, and used by employees across the world. You would be responsible for owning and operating these tools, with the support of the broader IT organization. You're also empowered and expected to use insight, experience and creativity to innovate; find solutions and automations that are elegant, easy to use, easy to operate.
Examples of desirable skills, knowledge and experience
- Excellent communication and troubleshooting skills with the ability to triage and juggle tasks efficiently.
- Minimum 5 years of Linux systems administration experience supporting highly available applications
- Minimum 3years administering Atlassian Datacenter tools on-prem (Jira, Confluence, Bitbucket)
- Experience with database administration as it applies to Atlassian tools (we use Postgres)
- Experience with IdP integrations to Atlassian such as Active Directory or Okta
- Expertise scripting and automating repetitive tasks with creativity and efficiency
- Experience developing Disaster Recovery / High Availability architectures and plans
- Experience working with geographically dispersed teams
Bonus Points
- Experience working with Zendesk support tools and workflows
- Experience working with Cloudflare's product suite, such as Argo Tunnel and Access
- Networking experience (firewalls, routing tables, HTTP debugging)
- Experience working in a change-controlled environment
- Experience as a DBA
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.
