Associate Manager, Customer Services (Kit Booking) - 12 months FTC Newbury, England
Job description
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Why join Stryker?
Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.
In this Associate Manager, Customer Services (Kit Booking) role, you would be responsible for managing a team of Kit Booking Specialists and a Team leader. You would be fully responsible for the day to day running of the team, the training of your team members, processes within the team and the service that is provided. You are also responsible for the performance management, development and engagement of your team and driving key initiatives.
Who we want
An individual who selects effective approaches to solving issues, based on available information and business objectives
Understands and considers customers, regulatory and legislative issues when making decisions
Coordinates with project groups to develop solutions to problems
Understands what is needed to accomplish project objectives and establishes appropriate goals and priority.
Works on their own initiative, prioritising and organizing workload
Responsibilities
Responsible for the day-to-day activities of the Kit Booking team
Ensures Compliance with processes, training etc
Manages motivation, performance, development, engagement and pay decisions of your team, as well as hiring
Takes responsibility for problem solving issues, identifying improvements and takes ownership for making changes
What you need
Team Management experience with a strong ability to recruit, develop and engage high performing teams
Experience of managing a team within a matrix organization and of managing managers
Excellent influencing and presentation skills
Project management experience
Thorough functional knowledge of the end-to-end supply chain and OTC Processes, from within Stryker or from external experience
Experience with continuous / process improvement
Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets) is desirable
What do we offer in return?
Ability to discover your strengths, follow your passion and own your own career
In-house product training program
Quality products that improve the lives of customers and patients
A winning team driven to achieve our mission and deliver remarkable results
Co-workers committed to achieving more and winning the right way
Our benefits include bonuses, healthcare, family and parenting leaves, wellness programs, onsite gyms and restaurants, discount purchase programs, and service and performance awards – not to mention various social and recreational activities.
Who is Stryker
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
More information is available at stryker.com
