We are brave, we are ambitious, we are honest, and we are Citizen!

This is a great opportunity for you to join one of the UK’s most trusted social housing providers!

We are seeking an Assistant Supervisor to assist the Supervisor in leading a team of 13 within our estates sector.

The role is based in Coventry but also working across the Birmingham, Worcester & Hereford areas. You will have good planning skills, be able to problem solve and implement changes where necessary.

You will need to work with other Assistant Supervisors within the Estates Team to successfully deliver the diverse workload where no two days are ever the same.

In housing you can make a real difference, the role of Assistant Supervisor will involve:

• Leading & assisting in first line management of the estates team.
• Undertaking performance development reviews, one to ones and return to work interviews
• Delivering a high level of service throughout the process
• Implementing change to ensure completion of your team’s challenging daily workload
• Proactively being health & safety conscious
• Ensure the undertaking of removal of bulk rubbish, void clearance, unblocking of bin chutes, Pest Control, PAT testing and various other duties
• Deliver the highest level of conduct, leading by example and demonstrating Citizen key aims, values and objectives

As Assistant Supervisor we need you to have:

• Previous managerial experience
• Excellent communication and planning skills
• Optimistic & solutions focused mentality
• Flexible, adaptable and a can-do attitude
• Leadership & motivational skills

We would be really excited if you have:

• A passionate belief about social values
• BICS or similar qualification in cleaning

Our people are everything and we offer:

• Opportunities for salary progression, which is directly linked to performance reviews
• ‘Live work better’ scheme which actively encourages work-life balance

• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen match up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 06/03/2023

Interview date: 14/03/2023

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.