Inbound Sales Advisor Swansea, Wales
Job description
Inbound Sales Advisor
Salary:£10.50 - £11.00 per hour (+ commission)
Hours: Working 37.5 hours per week on a rolling shift pattern across the opening hours of our business which are:
Monday - Friday 8.00am - 8.00pm
Saturday 9.00am - 6.00pm
Sunday 10am - 4.00pm
About TCH Group:
The Consumer Helpline, commonly referred to as TCH, is an award-winning contact centre and is part of the TCH Group. Sales is our DNA, Service is our Heartbeat. This means we deliver outstanding customer experiences by combining data intelligence with talented people and technology. Since 2016 we have led by example. Our leadership team have a combined 70+ years of delivering and leading customer excellence experiences across a variety of business sector.
Our people are our biggest asset. This means we select the best people and invest in them. We believe in moving people up, not on. Everyone at TCH shares these 3 values: Integrity, Passion, and the ability to walk in other people's shoes.
We are further enhancing these values through our sustainability initiative “Our World”. Our goal here is to minimize our environmental impact by implementing sustainable business practices across our operations with a focus on data protection, ethics, equality, diversity & inclusion as well as clean energy, resource management and our carbon footprint. To us, this isn’t a trend. It’s a moral imperative. It’s simply the right thing to do for our people and our planet.
We can't do what we do without our talented colleagues. That's why we offer some great benefits including:
· Weekly Team Incentives
· Fortnightly Pay
· Monthly Recognition Awards
· Opportunities for training and progression
· Paid Birthday Time Off (after 2 years of service)
· Free fresh fruit
Just to name a few.
The Role
- Answering incoming calls from new customers looking to go through quotes for travel insurance and get those policies set up
- Excellent listening skills to ensure all information is recorded accurately
- Ability to bring a strong rapport with customers
- Proficient with using computer systems
- When needed making outbound calls to customers who have been through their insurance quote online and may need additional support
All successful applicants will have a soft search Credit Check and DBS check prior to starting their role.
If you have experience of working in a customer focused environment, love talking to people, supporting them to get the best products to meet their needs and want to be part of a people focused business then we would love to hear from you!
Job Types: Full-time, Permanent
Salary: £10.50-£11.00 per hour
Benefits:
- Company events
- Company pension
- Referral programme
- Wellness programme
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Swansea: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: PTM250423
Expected start date: 22/05/2023
