Job description
- Meeting or exceeding sales targets and controlling operational expenses
- Supporting the Senior Store Manager to manage all resources within the store to provide customers with a leading shopping experience
- Led the execution of effective and efficient store operations
- Allocate resources and organizational processes to drive profitability in a variety of situations and market conditions
- Have a working knowledge of the Profit and Loss Statement and the store KPIs and make commercial decisions based on sound financial judgment
- Track store performance data (e.g., best sellers, weekly forward demand, and sales per square foot) and respond with solutions that drive commercial success
- Understand the behavior and patterns of the store’s customer base, draw conclusions from this, and makes relevant adaptations to the service offered
- Actively monitor customer satisfaction and feedback systems to drive continuous improvement
- Lead service by example and ensures highly visible and effective customer service management at all times
- Create a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
- Actively ensure Brand and product knowledge is transferred into sales skills in all relevant categories
- Manage an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
- Ensure store team compliance with all store policies and procedures
- Drive continuous improvement in stockroom processing and replenishment procedures
- Minimize loss by ensuring all loss prevention procedures are followed
- Provide suggestions of ideas on ways to improve systems and processes
- Manage the recruitment, onboarding, training, and development of the store team and ensures all HR policies and procedures are adhered to
- Work with the Senior Store Manager to identify strong performers with potential for growth along the Retail Field Career Ladder
- Create a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
- Coach, motivate, and inspire the team members to accomplish store goals and maximize their individual performance
- Actively collaborate and share best practices to drive Store team performance
- Communicate a desire to learn and seize all available opportunities to drive his/her development and increase performance
- Actively seek to improve and further customer interaction with the brand using the Net Promoter Score
- Intermediate numeracy and literacy and advanced verbal communication skills
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.