Assistant Service Centre Manager Newcastle upon Tyne, England
Job description
Job Summary:
As the Assistant Service Centre Manager for the LNER contract, you will be supporting the Service Centre Manager in managing and delivering safe, efficient, and cost-effective services encompassing all areas of the operation. Consistently providing first-class service to the customer's requirements according to the contract within the areas of responsibility and function listed below.
Main Duties and Responsibilities:
- Ensuring working practices comply with GG Food Safety principles.
- Adopting safe working practices by adhering to Health & Safety guidelines and GG policies and procedures in all areas.
- Ensuring that working processes are complied with, in line with the contract specification and requirements.
- Indirect management of up to 100 staff depending on location.
- Motivating and empowering staff to deliver continuous improvements in processes, productivity, and standards.
- Supporting the SCM by identifying process gaps to find bottlenecks and other issues and developing appropriate solutions.
- Leading the Operational Duty Managers, SCSTLs and CSTLs to create a team environment that promotes good employee morale and ensures high commitment and pride in the role being performed.
- Supporting the SCM in driving performance achievement across the LNER Contract to ensure SLAs are being achieved and breaches are being mitigated.
- Carrying out continuous operations analysis, identifying and implementing ongoing efficiencies and more-for-less work methods.
- Supporting the SCM by ensuring all relevant procedures, systems, and processes, including the ISO quality systems, are in place and maintained at all times.
- Review processes and procedures to develop an improved working environment using the Continuous Improvement method.
- Use best-practice methodology to develop across-the-route standardisation with other SCs.
- Supporting the SCM by ensuring the highest level of H&S and Food Safety compliance. Undertake regular site audits taking appropriate actions as required.
- Supporting the SCM to carry out quality training and development systematically and professionally to meet the needs of the business and assisting individual team members with their personal development. Ensure training is recorded and all team members complete the Company Induction Programs.
- Correcting unacceptable behaviour and performance in line with the Company's disciplinary procedures.
- Liaising confidently with senior representatives of our customer.
- On a rotating basis, manage the weekend operation as the 'On Call Manager' liaising with all Service Centres and the customers' nominated contact.
- Supporting the SCM to ensure that the SC has appropriate coverage of management and staff to not impact the company or customer's performance.
Education:
Degree preferred but will accept significant QBE
IOSH Certificate or similar
Work Experience:
5+ years of managerial experience in a role where a high level of staff or other resource management skills have been required is desirable
Experience of working in an unionised environment
Experience of working in a continuous improvement environment
Technical Skills: (Certification, Licenses and Registration)
MS Office
Language / Communication Skills:
Excellent English and numeracy skills
Effective communication and self-presentation skills
