Assistant Sales Representative Minehead, England
Job description
About us
Dirtbikexpress - where the online UK motocross shop was born! Dirtbikexpress began its journey in 2005, born from a love of motocross and the vision of one rider to launch the first UK e-commerce store offering motocross apparel, parts and accessories all in one place.
What started out as a small online MX shop has grown to become the UK’s largest, and has since evolved to offer mountain bike and adventure gear. We get that motocross may not be a rider’s only passion, which is why we’re constantly expanding our brand range to ensure we can provide the best brands across all three disciplines.
Our Mission is clear and based upon three key aims core to Dirtbikexpress: To offer our customers the best value for money, the widest range of brands, and customer service that exceeds expectations. We’re proud of our long-established relationships with over 50 of the world’s leading MX and MTB brands ensuring that we can provide our customers with the largest range of motocross apparel, parts and accessories.
Based in Minehead, Somerset, our stock is kept in two warehouses where our Warehouse teamwork, ensuring all orders are processed and sent out as quickly as possible. Adjoined to our warehouses is our offices, where our friendly and knowledgeable customer service team are based, on hand to provide support and advice.
Less time waiting, more time riding!
Job Title: Sales / Administration Assistant - Customer Service/Sales Office
Job Purpose Summary :
Responding to customer telephone calls
Delivering excellent customer service and accuracy
Failed Orders: call, monitor and send invoices for payment
Social Messages to include Facebook and Instagram
Returns: Processing Customer Returns
Assisting with any other admin/dispatch related role as required
Proven experience of working as a Sales Administrator:
- Excellent call handling skills/experience
- Good organisational skills
- Must be competent in Word and Excel and be able to use email and the internet
- Produce high quality documentation
- Communicate effectively with people at all levels in a calm, confident and mature manner on the telephone and in person
- Be able to work under pressure in a fast-paced sales/dispatch office
- Problem solve and implement solutions
- Be able to focus on customer service and delivery excellence
Reporting to Operations Manager Please note: this is a fluid Job Description and subject to change.
To include any reasonable management request.
Job Type: Full-time
Salary: £23,100.00-£24,200.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Minehead, TA24 5AE: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 09/06/2023
