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Purpose

To help the 7IM Relationship Managers (Intermediary) to service, manage and develop a panel of qualified existing and new IFAs and clients within your region who utilise the 7IM Discretionary / Retirement Income Services (RIS)

Responsibilities

Sales

• Assist RMs in preparation for new business meetings, conduct portfolio analysis and draw up investment proposals.
• Support RMs in the sign-up of new IFA firms who want to use the 7IM Discretionary / RIS services.
• Support RMs in the sign-up of new business from signed-up IFA firms.
• Support RMs in hitting their Discretionary / RIS gross new business, revenue and attrition targets.
• Experienced ARMs will oversee a defined panel of IFAs with discretionary clients, identifying an ‘up or x-selling’ opportunities.

• Undertake daily ARM tasks, including cash reconciliations, investments, payments, withdrawals, fees, ‘ad hoc’ client & IFA queries.
• Oversee the set-up and transfer of assets for new Discretionary / RIS clients, as well as the closing down process.
• Working with RMs, carry out portfolio restructuring & investment phasing work.
• Help RMs & IFAs prepare for annual client reviews, attending where relevant in order to gain experience. Prepare CRRs and supporting documentation as well as completing action points from client reviews.
• Assist RMs with annual client CGT / ISA tax tasks.

• Assist RMs with annual client suitability reviews and ensure they are kept up to date.
• Ensure all client activity is updated on CRM / Lynx efficiently.
• Undertake annual relevant T&C, including product training and tests.
• Adhere to the control environment, in particular the SMCR conduct rules.
• Attend and contribute to monthly regional meetings.
• Flag and report any business errors in a timely manner.

Skills

• Accuracy, thoroughness, and attention to detail in order to maintain the highest levels of service
• Systems learning skills to rapidly understand and use appropriate systems, including accurate inputting of detailed data across a number of different screens and software packages
• Written skills, in order to clearly, concisely and thoroughly present information to clients and wealth managers
• Numeracy skills in order to understand, process and check a range of data
• Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with the clients and wealth managers, to manage expectations, and to demonstrate a high level of ownership, competence, reliability and responsiveness
• Assertiveness and tenacity combined with diplomacy and sensitivity, to build and maintain good relationships with clients, wealth managers and colleagues across the company. The ability to ensure that necessary actions are taken to service clients, whilst maintaining positive relationships externally and internally
• Planning and organising skills to maximise operational efficiency and service, including prioritising appropriately
• Flexibility and innovation to handle and support changing (and sometimes conflicting) needs and demands, and continually to improve working practices
• Resilience in order to manage conflicting priorities and demands, ambiguity and demanding work loads
• Personal development focus, taking responsibility (with 7IM) for driving forward both personal and professional development in order to maximise effectiveness in this demanding role, and to grow in the role, and beyond

Knowledge

• Knowledge of discretionary investment management administration, including tax wrappers, would be advantageous
• Knowledge of Pershing systems and procedures would also be beneficial
• Knowledge of general office administration and Microsoft Office is preferable

Qualifications

• An industry relevant examination (such as to Level 4 CISI IAD level) is highly desirable. Support is provided by 7IM for those who are already part-qualified to complete the qualification.

• Adhere and contribute to 7IMs Values, Purpose and Vision.

The ‘7’ in 7IM refers to the seven original founders of the business. Back in 2002, they couldn’t find a firm they trusted to manage their families’ money properly – big banks seemed impersonal and greedy, while most boutiques lacked the necessary investment process and structure. They started the kind of organisation they’d like to invest with themselves.

Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology. They wanted everyone to have access to the kind of service and expertise that institutional investors would expect.

We’ve evolved since then. In 2015 Caledonia Investments joined us as a major shareholder. In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach. In 2020 we continued our long-term growth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM). PWM will continue to operate as an independent company, retaining its brand, identity and leadership.

Our team, our clients and our funds under management have grown steadily over the years. From our offices in London, Edinburgh and Jersey, more than 400 talented people manage over £19 billion for a range of clients, including individuals and families, financial advisers, corporates, charities and trustees.

We still follow our founders’ plan and aim to get the simple things right all wrapped up with real, honest, human service – that’s what sets us apart from everyone else.