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Job description

An exciting opportunity has arisen to be part of the Informatics team seeking to improve health and deliver excellent care through digitisation.

The role of 'Assistant Project Manager' will be to support the Project Manager to deliver a Digital Health Record solution pan-BCUHB, by managing/leading work packages on behalf of more senior programme staff.

Additionally the post holder should have excellent interpersonal skills with a proven ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The post holder will be required to plan, support, facilitate and monitor the progress of projects, products, service improvements or change management initiatives providing management support, training and expert guidance to all project staff.

The post holder will also be responsible for ensuring that policies and procedures required for the projects that they are involved with are developed and that programme policies are adhered to. The post holder will also ensure that standard project management methodologies are applied to progress and successfully deliver projects. Ideally the post holder should have experience of:

• working within a change management project environment;
• process re-engineering;
• budget control, contract negotiation, procurement and financial procedures;
• problem identification and solving.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We are an innovative and collaborative team with a passion for improving patient outcomes through digitisation.

The Cito Team meets regularly to share experience, knowledge and best practices, and to explore the appropriate use of new knowledge.

Strategic -To understand and promote the strategic direction for Informatics within the Health Board, this will include:

• Keeping up to date with national guidance e.g. the programme for NHS Wales Informatics Services (NWIS) and interpret its impact on local projects or work-streams that they manage.
• Ensuring that relevant projects and work-streams are established to deliver strategic objectives. This will involve planning a broad range of complex activities which involve uncertainty.

Project Management –To be responsible for all aspects of delegated project management for projects and or work packages that they manage e.g. to: -

• Managing a specific project, product and or work package, taking appropriate action e.g. manage issues, risks and deviations to plan to ensure that projects and products are delivered to schedule.
• Plan, monitor and control projects or work-streams throughout the project lifecycle to deliver benefits using PRINCE 2 methodology.
• Take decisions on a range of complex project issues for a project that they manage where there may be more than one course of action.
• Advise more senior programme staff on the optimum solution to resolve project issues for more complex projects that they are involved in.
• Ensure project, product and work package delivery by providing management, direction and support to Senior Project Support Officers and programme staff, who are engaged in the planning and delivery of projects which make up the locality or programme plan.
• Work closely with Programme Managers, Project Manager and local staff to ensure the delivery of all projects within the Informatics portfolio.
• Co-ordinate testing of products within the post-holder’s portfolio of projects
• Co-ordinate the requests for change required within the post-holder’s portfolio of projects
• Co-ordinate local project teams / work-stream teams and ensure that all personnel involved with project activities understand their roles and carry them out effectively, taking corrective action where appropriate.
• To complete or ensure that the project team(s) accurately completes and maintains all Project Management processes/tools including business cases, specifications, project plans, benefits analysis, and risk and issue logs.
• The production or contribution to a variety of high quality reports required for the successful management of projects e.g. Highlight, Exception and Check-point Reports
• To ensure that all areas of work are carried out in an economic and efficient way thereby contributing to the control of limited resources
• Lead on a project or work-streams for performance improvement across sites, imparting sometimes unwelcome news to stakeholders e.g. changes to timescales, or additional work required to tight deadlines.
• To manage their project / work-stream budget(s), ensuring that they are accurately costed, monitored and spent, advising the relevant Project Board and Project / Programme Manager of current status and any issues. Statistical reports would be required to highlight deviations, showing current and projected over/under spends

Communication

• Provide and receive complex, information relating to project or work-stream, e.g. changes to agreed timescales and local impacts of these.
• Use interpersonal skills to advise Project Boards, Senior Managers and other staff of the importance of project or work-stream, using persuasive and motivational skills to overcome any barriers to change or issues.
• Deliver routine/ complex presentations to large and small groups on project / work-streams, including knowledge in relation to other operational/strategic initiatives.
• Ensure that effective communications for the project are maintained within the department, CPG’s, informatics and project and programme teams, updating staff on any relevant project issues.
• Support the Programme Staff in delivering high quality reports/ plans
• Communication with External bodies being aware of sensitivities and political considerations.
• Represent Informatics by actively participating in LHB/National teams and groups.
• Challenge project staff (at all levels) to deliver their committed actions, undertaking negotiations where required

Business Analysis/ Service Improvement/ Change Management

• Assist with the management and analysis of business requests for informatics programmes and projects.
• Identifying opportunities for the introduction of new technology to transform working practices, using knowledge to inform the scope and direction of projects/ work-streams that they manage.
• Manage/undertake diagnostic work, as required e.g. to identify requirements of a solution or changes required to support that solution.
• Lead on specifying system requirements appropriate for procurement or development, involving key stakeholders; and ensuring that comprehensive mapping of services is undertaken to understand ‘business needs as is ’ and ‘any evolutionary requirements.
• Manage and deploy suitable techniques to bring about and support service/organisational change, ensuring that the case for change is robust and that the suggested way forward is owned.
• Research ‘new’ models of care and ‘Best Practice’ sites, promoting and supporting clinical teams and support services around whole system thinking and service improvement change
• Work with Clinical Directorates on IT projects to deliver their service improvement plans as appropriate.

Human Resources

• To manage staff within area of responsibility, providing line management for staff within the locality , this will include appraisals, sickness management, authorising travel claims and annual leave, recruitment, selection, disciplinary and grievance etc.
• To manage the on-going knowledge and development of the programme team by developing training and mentoring programmes and ensuring that these are followed.

Continuing Professional Development

• Develop a personal development plan as part of the Individual Performance Review process.
• Keep skills up to date and relevant in order to carry out duties.
• Use available resources to keep abreast of Health Informatics & Technology topics (Intranet, internet, reading materials, conferences etc.)
• Ensure continuation of personal development including leadership skills, through appropriate formal and informal training as and when necessary.
• Keep up to date with legislation in relation to data protection, Caldicott principles, and confidentiality, Human Rights Act, Freedom of Information Act etc. and the latest policies.
• Maintain registration of professional organisation, for example, UKCHIP

To be aware of, and act in accordance with, Health Board policies and procedures.