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Position: Operations Manager
Location: Thrapston - NN14 4QT
Contract Type: Permanent (Full-Time)
Shift pattern: Mon-Fri 40hrs per week (08:00-16:00) However, flexibility will be required depending on business needs
Closing Date: 30th March 2023
Criminal Check required: No
Customer: Primark
Salary: £45,000

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

Role Purpose:

• To take operational leadership and budget responsibility for managing a safe and efficient retail inbound operation to help achieve operational standards and the customer(s).
• To enable and establish the new standards of operation.

Accountabilities:

• Take responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards
• Driving continuous improvement quarter-on-quarter based on removing barriers to improved performance for the department where necessary
• Communicate Objectives & KPIs applicable to your team (Second Line Leadership), align the expected frequency for tracking them, how the results are calculated and on which report they can find the results - including communication to new leaders on your team as part of the onboarding process
• Update Monthly Resource Planning, based on volume and volume profile forecast (info from customer) and align actions needed with site manager if necessary (hiring, temporary labor, labor share, etc.)
• Ensure direct reports appraise their team members and approve the performance ratings of the reviews, ensuring overall consistency across the site
• Demonstrate an active leadership style, taking full responsibility for driving an engagement culture in the operation
• Responsibility for recruiting and developing team and managing performance within local guidelines, with resource support as appropriate
• Ensure adequate security measures are in place to protect the operation, including the safety of personnel, DSC assets and of the customer's product for the operation or section of the operation
• Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

Requirements:

• Operations experience managing a team
• Line management experience
• Customer facing experience, is an advantage
• Capability of deploying strategic plans for the operation
• Good communication skills
• Ability to develop and deploy short and medium term resource plans for the operational area
• Strong management skills
• Ability to manage customer relationship
• Ability to drive Standards within the operations
• Financial acumen, budget management
• Good balance of Results and respect approach
• Conflict resolution
• Intermediate educational level
• All Licenses and trainings operating on that site or area (i.e. LSHC requirements,sector or dangerous goods, etc)

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.