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Assistant Manager - Hotel (Night Manager)

The Peninsula London is excited to announce we are seeking an enthusiastic Assistant Manager – Hotel (Night Manager) to join our pre-opening team. This role will be an integral part of the Management team, responsible for representing the senior leadership team during the nights, ensuring the highest standards of customer service with a focus on Peninsula Service Principles. This role will be responsible for leading a large team of 50 colleagues across departments.

• An exceptional opportunity to join our high-profile flagship hotel opening in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Is responsible for the efficient and smooth operations of the Front Office and entire hotel during the evening and night-time, to ensure impeccable service to hotel guests
• Take overall site responsibility for operational issues including accurate scheduling, service recovery, continuous coverage, and efficient service delivery
• Responsible for the appropriate management of all emergency incidents, safety and security of guests and employees in coordination with concerned departments
• Develop, motivate, supervise, and coach employees in maintaining a culture in compliance with mission, vision, values, and core HSH principles

General requirements

• Minimum 3-5 years relevant experience in a Front Office operation in a luxury international property
• A thorough knowledge of customer service needs and techniques and a good working knowledge of operational finance procedures
• Excellent communication and people skills with the ability to resolve issues with minimal consultation
• Fluent English communication proficiency, expertise in a second language would be desirable

We are delighted to receive your CV and will liaise with suitable candidates directly.