Assistant Manager Birmingham, England
Job description
As an Assistant Manager you will be second in command, on hand to support your manager and your team in all areas of the business. Whether you're a supervisor already, an assistant manager looking for more, or if you simply feel ready to take that next step up, this could be the opportunity you're looking for. Our ideal candidate will have a strong customer facing background and a sharp business mindset. You should also be skilled at organising and solving problems. Interpersonal and mediation skills will also be very useful since you’ll often be acting as a liaison between managers, employees and customers.
Ultimately, the duties of the Assistant Manager are to make sure our stores operate effectively, and that we keep our customers happy.
Responsibilities
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyse and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functional and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff
Job Type: Full-time
Salary: £26,000.00-£31,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
- Profit sharing
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Signing bonus
Work Location: One location
