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We are looking for an experienced admin manager with an understanding and passion for dog welfare and commitment to excellent customer service to join our team as Assistant Manager Admin at our Transfer Centre.

Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust has a non-destruction policy and will never put a healthy dog to sleep.

The Transfer Centre at Penrith, (in partnership with the Rehoming Centres), and our local fostering schemes, aims to support the successful rehoming of as many dogs as possible. The Transfer Centre cares for upwards of 1,500 dogs a year on a temporary basis, enabling their onward travel to Dogs Trust centres for rehoming. The team ensures the safe and legal transport of dogs from internal & external sources, limiting the oversupply of dogs in specific localities, and ultimately reducing the number of dogs euthanised across the UK. The transfer centre strives to achieve excellence in logistical & rehoming processes, as well as our already high, canine welfare and customer experience standards, in a fast-paced and ever-changing working environment.

Working within the Management team, the Assistant Manager Admin has primary responsibility for customer service, the supervision of front of house staff and volunteers, and ensuring administration and records are kept up to date. This is a role which require excellent interpersonal skills and organisation, with extensive customer service skills and the ability to work in a busy fast paced environment. You will also need be fully conversant with the duties and responsibilities of the other members of the Management team in order to cover for them during periods of absence this will include working with our dogs.

The successful candidate will have significant supervisory experience, excellent knowledge of dog welfare requirements with the ability to identify deteriorating or poor welfare and find ways to rectify the concerns and ideally, experience of caring for animals in a rehoming environment. You'll have strong administrative, communication and customer care skills with a proven ability to handle difficult and sensitive situations, always working in the best interests of our dogs, customers and the organisation.

You will have a full, manual driving licence, as driving is a part of the role.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role.

At Dogs Trust we value diversity and we're committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us here.